Subject: Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla High Chair Essential - Graphite
From: Rabia Ahmed <[email-masked]>
To: Naib Khan <[email-masked]>, Syed Yakoob <[email-masked]>, April De Torres <[email-masked]>, Jeremie Jizmundo <[email-masked]>
Cc: Abdulmonim <[email-masked]>, Eugene Mugisa <[email-masked]>, Malak Nobeh <[email-masked]>, Info <[email-masked]>, customer care <[email-masked]>, Laura Thomson <[email-masked]>, Simone van Geemen <[email-masked]>, Suzanne <[email-masked]>
Date: Tue, 18 Aug 2020 13:39:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please mark it free of charge,as its a missing piece.

On Tue, Aug 18, 2020 at 1:04 PM Naib Khan <[email-masked]> wrote:

> +Jeremie Jizmundo <[email-masked]> +April De Torres
> <[email-masked]>
>
> Please arrange a collection from the vendore.
>
> Regards.
> Naib
>
>
> On Tue, 18 Aug 2020 at 12:58, Rabia Ahmed <[email-masked]> wrote:
>
>> Hi Abdulmonim,
>>
>> Thanks for your support,
>>
>> @Syed Yakoob <[email-masked]> @Naib Khan <[email-masked]> please
>> arrange a collection today from this vendor and then ship it to this
>> customer 100145238.
>>
>>
>> Thanks
>> Rabia
>>
>>
>>
>> On Tue, Aug 18, 2020 at 12:09 PM Abdulmonim <[email-masked]> wrote:
>>
>>> Hi Rabia,
>>>
>>>
>>>
>>> Yes, it’s ready to collect.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Rabia Ahmed <[email-masked]>
>>> *Sent:* Tuesday, August 18, 2020 11:42 AM
>>> *To:* Abdulmonim <[email-masked]>
>>> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>;
>>> customer care <[email-masked]>; Laura Thomson <[email-masked]>;
>>> Simone van Geemen <[email-masked]>; Suzanne <[email-masked]>;
>>> Naib Khan <[email-masked]>; Syed Yakoob <[email-masked]>
>>> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi
>>> Minla High Chair Essential - Graphite
>>>
>>>
>>>
>>> Hi Abdulmonim,
>>>
>>>
>>>
>>> May we know if the item is ready to be collected?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Aug 17, 2020 at 8:35 AM Rabia Ahmed <[email-masked]> wrote:
>>>
>>> Noted with thanks.
>>>
>>>
>>>
>>> Please inform us once its ready.
>>>
>>>
>>>
>>> On Sun, Aug 16, 2020 at 5:15 PM Abdulmonim <[email-masked]> wrote:
>>>
>>> Dear Rabia,
>>>
>>>
>>>
>>> We regret for that delay, but tomorrow by end of the date will be ready
>>> in our warehouse.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Rabia Ahmed <[email-masked]>
>>> *Sent:* Sunday, August 16, 2020 4:13 PM
>>> *To:* Abdulmonim <[email-masked]>
>>> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>;
>>> customer care <[email-masked]>; Laura Thomson <[email-masked]>;
>>> Simone van Geemen <[email-masked]>; Suzanne <[email-masked]>
>>> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi
>>> Minla High Chair Essential - Graphite
>>>
>>>
>>>
>>> Dears,
>>>
>>>
>>>
>>> The customer cant wait anymore, please update us asap
>>>
>>>
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Wed, Aug 12, 2020 at 1:00 PM Rabia Ahmed <[email-masked]> wrote:
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 11:46 AM Abdulmonim <[email-masked]> wrote:
>>>
>>> Just for clarification, new mean *newborn inlay insert *only J
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Abdulmonim
>>> *Sent:* Tuesday, August 11, 2020 11:40 AM
>>> *To:* Rabia Ahmed <[email-masked]>
>>> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>;
>>> customer care <[email-masked]>; Laura Thomson <[email-masked]>;
>>> Simone van Geemen <[email-masked]>; Salem Mohd <[email-masked]>;
>>> Suzanne <[email-masked]>
>>> *Subject:* RE: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi
>>> Minla High Chair Essential - Graphite
>>>
>>>
>>>
>>> Dear Rabia,
>>>
>>>
>>>
>>> It is under process, need two days more and we will provide you with new
>>> one.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Rabia Ahmed <[email-masked]>
>>> *Sent:* Tuesday, August 11, 2020 10:57 AM
>>> *To:* Abdulmonim <[email-masked]>
>>> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>;
>>> customer care <[email-masked]>; Laura Thomson <[email-masked]>;
>>> Simone van Geemen <[email-masked]>; Salem Mohd <[email-masked]>;
>>> Suzanne <[email-masked]>
>>> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi
>>> Minla High Chair Essential - Graphite
>>>
>>>
>>>
>>> Reminder
>>>
>>>
>>>
>>> On Mon, Jul 20, 2020 at 10:23 AM Abdul Monim <[email-masked]> wrote:
>>>
>>> Dear Malak,
>>>
>>>
>>>
>>> We already raised the issue to supplier (Dorel) and we are waiting them
>>> answer, hopefully tomorrow.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Malak Nobeh [mailto:[email-masked]]
>>> *Sent:* Monday, July 20, 2020 7:55 AM
>>> *To:* Abdul Monim <[email-masked]>
>>> *Cc:* July Ann <[email-masked]>; customer care <[email-masked]>;
>>> Laura Thomson <[email-masked]>; Simone van Geemen <
>>> [email-masked]>; Salem Mohd <[email-masked]>;
>>> [email-masked]
>>> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi
>>> Minla High Chair Essential - Graphite
>>>
>>>
>>>
>>> Hi Abdul Monim,
>>>
>>> The PO #POMUMZ_DXB188454.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Please advice Urgently as this is MCI case.
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Sun, 19 Jul 2020 at 14:47, Abdul Monim <[email-masked]> wrote:
>>>
>>> Dear Malak,
>>>
>>>
>>>
>>> Absolutely it is include and for us it’s first time receive this
>>> complain!!!!!.
>>>
>>>
>>>
>>> Could you provide below information please:
>>>
>>>
>>>
>>> 1-      Copy of proof of purchase
>>>
>>> 2-      Photo or video, explaining the issues
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Malak Nobeh [mailto:[email-masked]]
>>> *Sent:* Sunday, July 19, 2020 2:00 PM
>>> *To:* July Ann <[email-masked]>
>>> *Cc:* [email-masked]; customer care <[email-masked]>; Laura
>>> Thomson <[email-masked]>; Simone van Geemen <[email-masked]>;
>>> Salem Mohd <[email-masked]>
>>> *Subject:* VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
>>> High Chair Essential - Graphite
>>>
>>>
>>>
>>> Hello,
>>>
>>> Please advise if the newborn inlay insert is included, as the customer
>>> didn't receive it.
>>>
>>> Maxi-Cosi Minla High Chair Essential - Graphite
>>>
>>> https://www.mumzworld.com/en/maxi-cosi-minla-high-chair-essential-graphite
>>>
>>>
>>> AEW-2713750110
>>>
>>> Thanks.
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>>