Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Yaseen Shaqra <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Husain <[email-masked]>, Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Tue, 18 Aug 2020 13:11:43 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> @Kenneth Nwaso
<[email-masked]> Please note that the customer called to
follow up and asked to deliver the shipment maximum by today or she will
proceed with a complaint to the MCI

On Mon, Aug 17, 2020 at 9:38 PM Abdelmohsen basha <[email-masked]>
wrote:

> Thanks for understanding.
>
> @Denmark A <[email-masked]> @Kenneth Nwaso
> <[email-masked]> Please proceed
>
> On Mon, 17 Aug 2020 at 17:14, <[email-masked]> wrote:
>
>> Hello Basha,
>>
>>
>>
>> Since this is already used item it is not possible for us to sell it to
>> some other customer.
>>
>> As a good gesture, we can provide you the replacement for the defect part.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Abdelmohsen basha <[email-masked]>
>> *Sent:* Sunday, August 16, 2020 10:22 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Angeli Fontillas <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Taher <[email-masked]>; Radwa Ali <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
>> Michaela Manibo <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Hello Husain,
>>
>>
>>
>> I totally understand and appreciate your situation, however please
>> provide more flexible solutions for client satisfaction.
>>
>>
>>
>> Looking forward for your cooperation.
>>
>>
>>
>> Thanks & Regards
>>
>>
>>
>> On Sun, 16 Aug 2020 at 17:12, <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> As per our policy we will give you the replacement for the defect part.
>>
>> We can send this tomorrow, please confirm the same.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, August 15, 2020 2:38 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* Angeli Fontillas <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Taher <[email-masked]>; Radwa Ali <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
>> Michaela Manibo <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Please see the attached photo of the replacement spare part,  please
>> confirm.
>>
>> Also customer is insisting on a refund.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 2:05 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Dear All,
>>
>> @Returns.fc <[email-masked]>
>>
>> We received a call from the customer today. Both the husband and wife
>> were on the phone with us earlier.  They are so mad about the delay on this
>> case and now threatening to make a huge bad review about this experience.
>>
>> She has now requested to issue a full refund on the item as she can no
>> longer wait further.  Please update the CRA as we need to process a refund.
>>
>> Thank you!
>>
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>>
>>
>> May we have an update on this please?
>>
>>
>>
>> Customer is upset on the delay and can no longer wait and insisting for a
>> refund now.
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>>
>> Hi @Denmark A <[email-masked]> ,
>>
>> The item is collected.
>>
>> Please share photo from the item from you side.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 3:48 PM
>> *To:* Abdelmohsen basha <[email-masked]>
>> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Taher <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> @Radwa Ali <[email-masked]> FYI.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> *POMUMZ_DXB176038*
>>
>>
>>
>> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>>
>> Hi Radwa,
>>
>> Please confirm the PO number.
>>
>> Also please confirm with the customer if the base of the blender is same
>> as the picture shown below.
>>
>> We have already received the shipment but we need to check first if the
>> blender base matches. Kindly confirm the same.
>>
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Friday, August 7, 2020 5:46 PM
>> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
>> [email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher'
>> <[email-masked]>
>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Hi @Husain <[email-masked]> ,
>>
>> Please advise what’s the Eta on this.
>>
>> The customer keeps following up.
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Husain
>> *Sent:* Thursday, July 23, 2020 9:58 AM
>> *To:* 'Denmark A' <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher'
>> <[email-masked]>
>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Hello Denmark,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> You can send us the defective mixing unit only (Not full Item), we will
>> replace you with mixing unit once we get the Tracking number confirmation
>> from the brand.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 9:50 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Taher <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Thank you for the update, will you collect the defective item?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Thank you for the patience.
>>
>> The brand has completed the inspection and agreed to give the replacement
>> for the mixing unit.
>>
>>
>>
>> The Item will be getting dispatched from France. We await for the
>> tracking number of the package.
>>
>> Once the tracking number is received we will update you on the ETA.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 4:29 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; [email-masked]; Abdelmohsen
>> basha <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Please accept and evaluate further.
>>
>>
>>
>> Regards, .
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Hussain,
>>
>>
>>
>> Yes it's the same order, we are just looking for the update of the case.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> I believe this issue is already addressed to us by Ashar.
>>
>> Kindly confirm attached if it is the same customer.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 1:14 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
>> Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached Video for your reference.
>>
>>
>>
>> Customer comment: Not properly working
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Ahmed Basha
>>
>> M: 0551525964
>>
>> Returns Manager
>>
>> [email-masked]
>>
>> www.mumzworld.com
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE