Subject: RE: Order Mixed Up - 600950972 and 600947907_2
From: <[email-masked]>
To: "'Muhammad Ayoub'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Cc: "'Rukhsana Zafar'" <[email-masked]>, "'Naib Khan'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'customer care'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>
Date: Tue, 18 Aug 2020 13:00:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Muhammad Ayoub,

There was no wrong address on the label.

The customer has confirmed the order # and the address were not his.

 <mailto:[email-masked]> @Eugene Mugisa please advise here.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Muhammad Ayoub <[email-masked]> 
Sent: Tuesday, August 18, 2020 12:14 PM
To: Eugene Mugisa <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Rukhsana Zafar <[email-masked]>; Naib Khan <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Hyacinth Joyce <[email-masked]>
Subject: Re: Order Mixed Up - 600950972 and 600947907_2

Dear team,

We apologize for this issue, due to the wrong address mentioned on the labels it happened.

Yesterday the courier tried this for swapping but one customer wasn't available.

Now inform the driver again to swap the order ASAP, Just waiting for the driver response when he swaps the order i'll get back to you.

On Tue, Aug 18, 2020 at 11:51 AM Eugene Mugisa <[email-masked] <mailto:[email-masked]> > wrote:

+   <mailto:[email-masked]> @Muhammad Ayoub 

What happened to this case? Needs to be resolved today. 

Best,

Eugene.

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 18, 2020 11:45 AM
To: Rukhsana Zafar <[email-masked] <mailto:[email-masked]> >; Muhammad Ayoub <[email-masked] <mailto:[email-masked]> >; Naib Khan <[email-masked] <mailto:[email-masked]> >
Cc: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order Mixed Up - 600950972 and 600947907_2

Hi @Rukhsana Zafar <mailto:[email-masked]> ,

we have sent a clear email regarding this.

The orders were not delivered based on the correct address.

Wasim with Order # 600950972 has received the box with the wrong order and on the box the order number as well was incorrect.

This is not a matter of incorrect labeling; this is a clear mix up in address by the driver.

Neither of these customers are getting their orders and one of them needs her baby food.

@Eugene Mugisa <mailto:[email-masked]>   Please advise what needs to be done here as we are not getting any resolution.

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, Aug 16, 2020 at 4:43 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Rukshana,

The customer for so  600947907_2  called again to follow up. She ordered for food items which are needed urgently.

Kindly assist to deliver the above-mentioned order numbers to the correct customer ASAP.

Thank you. 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked] <mailto:[email-masked]> > wrote:

On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:

Hi Priyanka, 

Items inside are really different as both customers' orders got mixed up.

I just spoke with Wasim whose order number is  600950972 and again he confirmed, the order number outside the box was not his. He incorrectly received 600947907_2.

Please collect the 2 orders from both customers and swap it. 

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked] <mailto:[email-masked]> > wrote:

On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:

Hi Rukshana, 

Any update on this case?

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Rukhsana, 

My colleague spoke with Wasim whose order number was under 600950972 and confirmed outside the box the order # was 600947907_2. He knew it was not his order and he was the one who gave that order number to us.

Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable to confirm. 

@Naib Khan <mailto:[email-masked]>  @Eugene Mugisa <mailto:[email-masked]>   - please assist.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked] <mailto:[email-masked]> > wrote:

On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:

Hi Team, 

The 2 subject orders got mixed up.

The below customer got the order intended for 600947907_2

SHIP TO <> Wasim Shaikh
Tourist Club Area
Near Electra park
Black horse saloon building no 12, /1504
Abu Dhabi
United Arab Emirates Map

SHIP AREA <> Tourist Club Area

SHIP PHONE <> +971568314156

 

And 600947907_2 received the other one

 

Shipping Address

SHIP TO <> maheen khan
Al Markaziyah
Hamdan street - behind crowne plaza hotel
27(chowking rest buildg) appt # 502
Abu Dhabi
United Arab Emirates Map

SHIP AREA <> Al Markaziyah

SHIP PHONE <> +971529217526

The house help of Maheen Khan, already threw the box as she didn't notice it was the wrong item.

Please collect the orders from 2 respective customers and deliver it accordingly.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Dear Team ,

I just confirmed with both customers and the delivery boy and come to the conclusion as both items are delivered  accordingly the order numbers.But the products inside the boxes are different.

Thank you

-- 

Priyata Rai
Operations Cum Sales Coordinator
+ 971 565268297

Dear Team,

Greeting of the day.

 The both items are delivered accordingly the order numbers, but product inside the boxes are different so which kind of update you want.there is need to collect the orders from the both the customers? if yes then please update me.

-- 

Priyanka Jadhav

Operations Cum Sales Coordinator
+ 971 565268107

Dear team.

Noted with thanks 

-- 

Priyanka Jadhav

Operations Cum Sales Coordinator
+ 971 565268107

 

-- 

Thanks and Regards

Muhammad Ayoub.

+971547016546

IT Specialist & Web Designer.