Subject: Re: Incomplete CRA- 100137944// CRAKTM8905 & CRAKTM9069
From: Samiya Sheikh <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 18 Aug 2020 12:51:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Ahmed,

Kindly check and update for SKU  SEST-5400265022819.

Regards

On Sun, Aug 9, 2020 at 10:21 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ahmed,
>
> Any update on this case, please?
>
> The customer keeps on following up on her refund. We are unable to proceed
> because of this one item that has been pending for so long.
>
> Please let's resolve this issue once and for all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 6, 2020 at 10:40 AM Zubair Wahid <[email-masked]> wrote:
>
>> @Ahmed Irfan <[email-masked]> why is this still pending?
>> Close it today!
>>
>> On Thu, Aug 6, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this, please?
>>>
>>> The customer is following up on a refund.
>>>
>>> Please update asap. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 2:10 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly add SKU  SEST-5400265022819 to the CRA.
>>>>
>>>> Regards
>>>>
>>>> On Wed, Jul 29, 2020 at 2:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> Kindly check. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 26, 2020 at 11:32 AM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Zubair @Ahmed
>>>>>>
>>>>>> Need your confirmation please
>>>>>>
>>>>>> On Sun, 26 Jul 2020, 9:28 am Samiya Sheikh, <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> hi Team,
>>>>>>>
>>>>>>> Kindly add SKU *SKU:* SEST-5400265022819 to the CRA urgently.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sat, Jul 25, 2020 at 7:01 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> There is no item that has been delivered on the subject order,
>>>>>>>> however, on the 2 CRA created, there is one item that has not been included.
>>>>>>>>
>>>>>>>> Hamlet Chocola Crispy Nut 120gm
>>>>>>>> *SKU:* SEST-5400265022819
>>>>>>>>
>>>>>>>> The customer is extremely furious as she didn't receive the order
>>>>>>>> she placed last April and up until now, her money hasn't been returned yet.
>>>>>>>>
>>>>>>>> Refund ticket has already been raised  -  Incident #1207534
>>>>>>>>
>>>>>>>> Please check and create the CRA so the finance team could proceed
>>>>>>>> with the refund. We need an urgent update.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>