Subject: Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
From: Christian Mendoza <[email-masked]>
To: Tarek El-Far <[email-masked]>
Cc: John Garcia <[email-masked]>, Savad <[email-masked]>, customer care <[email-masked]>
Date: Tue, 18 Aug 2020 16:24:26 +0800
List-Id: <ccteam.mumzworld.com>

Hi Tarek and John,

CAn we have an update here?

Thank you and Best Regards,

On Mon, Aug 17, 2020 at 1:25 PM Christian Mendoza <[email-masked]>
wrote:

> Hi Tarek,
>
> Can we have the tracking details now?
>
> Thank you and Best Regards,
>
>
>
> On Wed, Aug 12, 2020 at 1:37 PM Tarek El-Far <[email-masked]> wrote:
>
>> Hi Christian,
>>
>>
>>
>> The factory is off for 2 weeks and unfortunately, they didn’t send me the
>> AWB, am trying to get hold of them for updates and will let you know shortly
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Wednesday, 12 August, 2020 09:21
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* John Garcia <[email-masked]>; Savad <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
>>
>>
>>
>> Hi Tarek,
>>
>>
>>
>> Please update us about the registry case. Please share with us
>> the tracking details.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 3:08 PM Tarek El-Far <[email-masked]> wrote:
>>
>> Hi John,
>>
>>
>>
>> I think I mixed between the 2 open case, the registry case is transferred
>> to the factory and they will courier the piece directly to the customer,
>> it’s expected any moment.
>>
>>
>>
>> The below feedback is for the missing screw for item order 600926862,
>> Savad will hand over to your next pickup
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Tarek El-Far <[email-masked]>
>> *Sent:* Tuesday, 11 August, 2020 08:17
>> *To:* 'John Garcia' <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Christian Mendoza' <
>> [email-masked]>
>> *Subject:* RE: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
>>
>>
>>
>> Hi John,
>>
>>
>>
>> Yes, we are expecting the missing part today and will confirm as soon as
>> receiving
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* John Garcia <[email-masked]>
>> *Sent:* Tuesday, 11 August, 2020 08:11
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Christian Mendoza <
>> [email-masked]>
>> *Subject:* Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
>>
>>
>>
>> Good morning Tarek,
>>
>>
>>
>> Do you have feedback on this? please advise.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> *John Carl Garcia*
>> Logistics Executive
>>
>> *P* +971 4 245 1326   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Aug 10, 2020 at 9:58 AM Christian Mendoza <
>> [email-masked]> wrote:
>>
>> Hi Tarek,
>>
>>
>>
>> May we have an update on this? @John Garcia <[email-masked]>
>>  please assist.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 7:56 PM Christian Mendoza <[email-masked]>
>> wrote:
>>
>> Hi Tarek,
>>
>>
>>
>> tamara.durzi   [email-masked]
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 3:50 PM Tarek El-Far <[email-masked]> wrote:
>>
>> Thank you Christian, need a name too please
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Tuesday, 4 August, 2020 11:45
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* John Garcia <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
>>
>>
>>
>> Hi Tarek,
>>
>>
>>
>> Please see the address below.
>>
>>
>>
>> Villa 68, road 38b (Sh-kasa Street) Umm Suqeimm 2, Dubai, UAE.
>>
>> mobile number is +971505115087
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 1:14 PM Tarek El-Far <[email-masked]> wrote:
>>
>> Hi Christian
>>
>>
>>
>> I have sent to the factory as we don’t have those spares available in
>> UAE, my plan is to get the same via DHL express and waiting for the factory
>> confirmation.
>>
>>
>>
>> Please send me the detailed address of the customer so that we get it
>> sent directly from Italy to them
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Tuesday, 4 August, 2020 09:12
>> *To:* Tarek El-Far <[email-masked]>; John Garcia <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we have an update here?
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Mon, Aug 3, 2020 at 3:13 PM Christian Mendoza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer received the below item under her gift registry with missing
>> parts. See the details below.
>>
>>
>>
>> missing part: 4 nails and 4 washers
>>
>>
>>
>>
>> 600921359
>>
>> TAMA-223-005
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1030577>
>>
>> Brevi - Slex Evo Cradle - Beige
>>
>> 1
>>
>> Thank you and Best Regards,
>>
>>