Subject: Re: Urgent: International Shipments Reship Problem
From: Pankaj Mahey <[email-masked]>
To: Pavankumar A <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Ekta Jesswani <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Anne D’souza <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Rodina Magdy <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 18 Aug 2020 09:54:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Customer Care Team,

@Ekta Jesswani <[email-masked]> @Anne D’souza <[email-masked]> @Angeli
Fontillas <[email-masked]>

Any update on this ASAP. It's already going on aging.

Please do the needful.

Thanks
Pankaj

On Mon, Aug 17, 2020 at 1:32 PM Pavankumar A <[email-masked]>
wrote:

> +Ekta Jesswani <[email-masked]> Please assist here,
>
> On Mon, Aug 17, 2020 at 8:38 AM Pankaj Mahey <[email-masked]> wrote:
>
>> @Angeli Fontillas <[email-masked]>
>> @Ekta Jesswani <[email-masked]>
>>
>> We are received below shipments from DHL due to DG Items, So now we
>> don't have any option to reship with other couriers,
>>
>>  Please suggest here, Thanks
>>
>> ID country
>> 600950189 USA
>> 600953107 UK
>> 600899386 EGYPT
>>
>> On Sat, Aug 15, 2020 at 10:11 AM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello All,
>>>
>>> Please see the comments below.
>>>
>>> ID Country  CRA Comments
>>> 600937051 India CRAMUMZ_DXB13369 done, email sent to the customer and
>>> raised cc refund
>>> 600937852 Canada   no CRA yet
>>> 600939957 UK CRAMUMZ_DXB13370 done, email sent to the customer and
>>> raised cc refund
>>> 600942512 India CRAMUMZ_DXB13371 done, email sent to the customer and
>>> raised cc refund
>>> 600939983 UK CRAMUMZ_DXB13372 done, email sent to the customer and
>>> raised cc refund
>>> 600940523 US CRAMUMZ_DXB13373 done, email sent to the customer and
>>> raised cc refund
>>> Thank you.
>>>
>>>
>>> On Sat, 15 Aug 2020 at 08:26, Pankaj Mahey <[email-masked]> wrote:
>>>
>>>> @Ekta Jesswani <[email-masked]>
>>>>
>>>> We are received below shipments from DHL due to DG Items, So now we
>>>> don't have any option to reship with other couriers, Please suggest here,
>>>> Thanks
>>>>
>>>>
>>>> ID country
>>>> 600950189 USA
>>>>
>>>> THANKS
>>>> PANKAJ
>>>>
>>>> On Tue, Aug 11, 2020 at 2:57 PM Ekta Jesswani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Thanks Michael.
>>>>>
>>>>> @Angeli Fontillas <[email-masked]> Please send emails to the
>>>>> order numbers with CRA informing them their order is cancelled and raise
>>>>> refund requests
>>>>>
>>>>> Thanks
>>>>>
>>>>> Regards,
>>>>> Ekta
>>>>>
>>>>> On Mon, 10 Aug 2020 at 13:00, Michael Rolle <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Below updates received  5 Orders with CRA already 08/10/2020
>>>>>>
>>>>>> ID country CRA
>>>>>> 600937051 INDIA CRAMUMZ_DXB13369
>>>>>> 600937852 CANADA
>>>>>> 600939957 UK CRAMUMZ_DXB13370
>>>>>> 600942512 INDIA CRAMUMZ_DXB13371
>>>>>> 600939983 UK CRAMUMZ_DXB13372
>>>>>> 600940523 US CRAMUMZ_DXB13373
>>>>>> ᐧ
>>>>>>
>>>>>> On Mon, Aug 10, 2020 at 8:57 AM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Ekta,
>>>>>>>
>>>>>>> As suggested by you, we can remove loose batteries and reship again
>>>>>>> with dhl *600937852,*
>>>>>>>
>>>>>>> @Returns.fc <[email-masked]>  @Michael Rolle
>>>>>>> <[email-masked]> @Denmark A <[email-masked]> Below
>>>>>>> shipments cancelled as per CC confirmation apart from highlighted in yellow.
>>>>>>>
>>>>>>>
>>>>>>> Please confirm after received, Thanks
>>>>>>>
>>>>>>> and Share CRA Here,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 12:39 PM Ekta Jesswani <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Pavan,
>>>>>>>>
>>>>>>>> Can we not remove the batteries and ship it out to the customer?
>>>>>>>> Please let me know if it is feasible or else we will send email to
>>>>>>>> all the customers
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ekta
>>>>>>>>
>>>>>>>> On Sun, 9 Aug 2020 at 12:31, Pavankumar A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Ekta,
>>>>>>>>>
>>>>>>>>> Thanks for advice and
>>>>>>>>>
>>>>>>>>> Below item contain  loose batteries inside as per DHL Reason for
>>>>>>>>> return,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> So Please suggest here, Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Aug 9, 2020 at 11:51 AM Ekta Jesswani <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Pavankumar,
>>>>>>>>>>
>>>>>>>>>> Checked the orders and most of them are hand sanitizers and
>>>>>>>>>> sprays; due to the alcohol content, carriers do not want to take it.
>>>>>>>>>> The chances of any other courier company carrying these items are
>>>>>>>>>> less.
>>>>>>>>>>
>>>>>>>>>> We will email the customers and process refunds for these orders.
>>>>>>>>>> @Returns.fc <[email-masked]> Please create CRA's for
>>>>>>>>>> these orders
>>>>>>>>>>
>>>>>>>>>> *Order 600937852 can be shipped - this is a toy and nothing
>>>>>>>>>> dangerous about it. *
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Ekta
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 9 Aug 2020 at 11:36, Pavankumar A <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Ekta,
>>>>>>>>>>>
>>>>>>>>>>> We are received below shipments from DHL due to DG Items, So now
>>>>>>>>>>> we don't have any option to reship with other couriers, Please suggest
>>>>>>>>>>> here, Thanks
>>>>>>>>>>>
>>>>>>>>>>> ID country
>>>>>>>>>>> 600937051 INDIA
>>>>>>>>>>> 600937852 CANADA
>>>>>>>>>>> 600939957 UK
>>>>>>>>>>> 600942512 INDIA
>>>>>>>>>>> 600939983 UK
>>>>>>>>>>> 600940523 US
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 507074205
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>>>>>>>>>> --
>>>>>>>>>> *Regards, *
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> *Pavankumar A*
>>>>>>>>> Last Mile Operations
>>>>>>>>>
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>>>>>>>> --
>>>>>>>> *Regards, *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> *Pavankumar A*
>>>>>>> Last Mile Operations
>>>>>>>
>>>>>>> *P* +971 507074205
>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>
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>>>>>>> Dubai, UAE
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>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Best Regards,*
>>>>>>
>>>>>> *Michael C. Rolle*
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
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>>>>> .
>>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Regards,
>
> *Pavankumar A*
> Last Mile Operations
>
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>
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