Subject: Re: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part
From: Denmark A <[email-masked]>
To: Cherry Ann Binondo <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Warranty Service - Blue Ocean Global <[email-masked]>, "[email-masked]" <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 18 Aug 2020 09:43:02 +0400
List-Id: <ccteam.mumzworld.com>

@Samiya Sheikh <[email-masked]> Repaired item received please advise.
@Cherry Ann Binondo <[email-masked]> Received with thanks.

Regards,
Den mark

On Thu, Aug 6, 2020 at 11:51 AM Cherry Ann Binondo <
[email-masked]> wrote:

> Dear Team,
>
> Please arrange whisk collection from below service center.
>
>
>
> IBRAHIM A.R DATEY
>
> Ideal Star Workshop Equipment Trading L.L.C
>
> T  +971 4 3474160 | F  +971 4 3474157 | M +971 050-4555189
>
> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>
>
>
> Regards,
>
> Cherry
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 2:34 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Hyacinth Joyce <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Radwa Ali <
> [email-masked]>; Abdelmohsen basha <[email-masked]>; Cherry Ann
> Binondo <[email-masked]>
> *Subject:* Re: Order #600924148 // Sku :BLUOBND-M350-B5 // Name
> :Black+Decker - 300W Hand Mixer - White // Missing Part
>
>
>
> Hi Team,
>
>
>
> Kindly check and update urgently. the customer wants a refund.
>
>
>
> Regards
>
>
>
> On Sun, Aug 2, 2020 at 1:12 PM Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> The customer called to follow up and informed that she no longer needs the
> item.
>
>
>
> The customer wants a refund.
>
>
>
> Please assist asap.
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 27 Jul 2020 at 13:57, Denmark A <[email-masked]> wrote:
>
> Hi Cherry,
>
>
>
> Sales Invoice already shared with you, please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 27, 2020 at 1:35 PM <[email-masked]> wrote:
>
> Hi @Denmark A <[email-masked]>,
>
> We have attached the invoice for SO#  600924148 and the photo shared by
> the cst.
>
> Please update us ASAP as she keeps following up.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]> *On Behalf Of *Cherry
> Ann Binondo
> *Sent:* Tuesday, July 21, 2020 12:16 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>
> *Subject:* RE: Order #600924148 // Sku :BLUOBND-M350-B5 // Name
> :Black+Decker - 300W Hand Mixer - White // Missing Part
>
>
>
> Dear Denmark,
>
> Please send invoice copy and request customer to send some photos.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 11:57 AM
> *To:* Cherry Ann Binondo <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>
> *Subject:* Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker
> - 300W Hand Mixer - White // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :Hi, I’ve just received this item now and It is missing. The
> hooks or whisks are not included!?
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>