Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches
From: Kenneth Nwaso <[email-masked]>
To: brands <[email-masked]>
Cc: repairs <[email-masked]>, rizwan <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Glaiza <[email-masked]>
Date: Tue, 18 Aug 2020 09:40:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ramond,

Customer received this package on the 14th of July, she raised this
complaint almost immediately.

Find below and attached sales invoice for your reference.

On Tue, Aug 18, 2020 at 9:29 AM brands <[email-masked]> wrote:

> Hi Kenneth,
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> Can you confirm if this is new?
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> As per the PO you ordered this item to us last July 12th.
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> @repairs <[email-masked]> can you check it looks used or not
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> Thanks.
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> Raymond Serrano
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> Sales Associate
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> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
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> F: +971 4 228 2423 <+97142282423> E: [email-masked]
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> A: Office 1805 Emirates NBD New Deira Building
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> Baniyas Road, Deira, Dubai P.O. Box 6761
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> *From:* repairs <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 9:23 AM
> *To:* Kenneth Nwaso <[email-masked]>; brands <[email-masked]>
> *Cc:* rizwan <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Glaiza <[email-masked]>
> *Subject:* RE: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow
> Playard Genesis // Scratches
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> Hello Raymond,
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> Good day!
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> We already received return item.
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> After inspection the item was lots of scratches.
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> Please see attached picture for your reference.
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> Regards ,
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> Ever Villafuerte
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> Warehouse Service Executive
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> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
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> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
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> A: 28B Street Community 368 Al Quoz Industrial Area 3
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> Dubai, UAE 20717 79344
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> *From:* Kenneth Nwaso <[email-masked]>
> *Sent:* 16 August 2020 02:58 PM
> *To:* brands <[email-masked]>
> *Cc:* rizwan <[email-masked]>; repairs <[email-masked]>; Abdelmohsen
> basha <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>
> *Subject:* Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow
> Playard Genesis // Scratches
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> Will send by tomorrow.
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> Thank you.
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> On Sun, Aug 16, 2020 at 2:24 PM brands <[email-masked]> wrote:
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> Kindly send the item in our warehouse for checking
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> Raymond Serrano
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> Sales Associate
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> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
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> F: +971 4 228 2423 <+97142282423> E: [email-masked]
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> A: Office 1805 Emirates NBD New Deira Building
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> Baniyas Road, Deira, Dubai P.O. Box 6761
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> *From:* Kenneth Nwaso <[email-masked]>
> *Sent:* Sunday, August 16, 2020 10:27 AM
> *To:* brands <[email-masked]>; rizwan <[email-masked]>; repairs <
> [email-masked]>
> *Cc:* Abdelmohsen basha <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>
> *Subject:* #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard
> Genesis // Scratches
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> Hi Raymond and Team,
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> Hope this email finds you well.
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> Kindly find below complaint from our customer on receiving the subject
> item from the POMUMZ_DXB225955
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> We appreciate your support here. Find the attached RMA form for your
> reference.
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> *BEST REGARDS**...**✍*
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> --
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> *BEST REGARDS**...**✍*
>
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>

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*BEST REGARDS**...**✍*