Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Aug 2020 20:39:59 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Bash / Magapito,

Good day.

Shall we proceed with the return, under account : 951606449 ? Please confirm.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >> >> Sent: Mon, 17 Aug 2020 16:15:16 UTC+04:00 >> >>
@Michael Rolle  FYA >> >>
On Mon, 17 Aug 2020 at 15:45, Mary Anne Agapito <[email-masked]> wrote: >>Hi Team, >>Please cancel the order and return the order immediately. >>The customer doesn't want the order anymore and wants a refund.  >>@Returns.fc - please create the CRA when received. >>Thank youWarm Regards, >> Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >> >>On Wed, Aug 12, 2020 at 5:32 PM ae.mumzworld via customer care <[email-masked]> wrote: >>Hi Angeli
 >>
We have the below address on the AWB
 >>
KHIZAR HUSSAIN
919240000000
ST LMK COLLEGE ROAD
BLDG APT NO 152
CHENNAI 600006
CHENNAI
 >>
Should you require any further assistance, please contact me directly.
  >>  >>  >>Best Regards, >>  >>Vinayak ThapaKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates   >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >> 
 >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >> >> Sent: Wed, 12 Aug 2020 16:46:23 UTC+04:00 >> >>
Hello Team, >>Customer called in again to follow up >>Customer said that address was different on his invoice that is why he is not able to provide the documents. >>Please confirm what is the address you have as the correct shipping address should be the same as the below address.  >>SHIP TOkhizar hussain >> college road >> 15/2 >> chennai tamil nadu 600006 >> India MapSHIP AREA SHIP PHONE+919240000000 >> Thank you >> >>
On Wed, 12 Aug 2020 at 15:16, ae.mumzworld via customer care <[email-masked]> wrote: >>Hi Yaseen
 >>
Apologies.
 >>
Please find the correct updates as below
 >>
"called on 9240000000, spoke with Mr.Khizar, he said he spoke with shipper. he said the address will get changed.IN customs will not allow us to change the new consignee for the clearance. As per AWB addressed consignee need to provide the KYC documents."
 >>
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Vinayak ThapaKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates   >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >> 
 >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >> >> Sent: Wed, 12 Aug 2020 15:08:23 UTC+04:00 >> >>
Hi Team, >> >>The customer confirmed that he received a call from DHL that the address is wrong and this why the shipment is stuck  >> >>
On Tue, Aug 11, 2020 at 11:05 PM <[email-masked]> wrote: >>Hi Yaseen,
 >>
Good day.
 >>
The shipment is held at customs. The consignee proof of ID, is required.
 >>
Should you require any further assistance, please contact me directly.  >> >>Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >> >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: SO#600936948 // 2301188223 >> Sent: Tue, 11 Aug 2020 10:02:26 UTC+04:00 >> >>
Hi Team, >>Please arrange the delivery at the soonest, the customer is following up  >>khizar hussain >> college road >> 15/2 >> chennai tamil nadu 600006 >> India Map >>SHIP AREA >>SHIP PHONE+919240000000 >>--  >>Best Regards,
Yaseen Mohammed
Customer Care Representative >> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
  >>
 >>
  >>
 >>
 >>--  >>
Best Regards,
Yaseen Mohammed
Customer Care Representative >> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
 
 >>
 
 >>
 >>--  >>
Regards, >> Angeli Fontillas >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>

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