Subject: Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE
From: Radwa Ali <[email-masked]>
To: Victoria Mollena <[email-masked]>
Cc: Denmark A <[email-masked]>, Evelyn Fernandes <[email-masked]>, "[email-masked]" <[email-masked]>, Abhilash Shekar <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 17 Aug 2020 19:16:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi All ,
Please provide an update as the customer is calling daily for her refund.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Aug 17, 2020 at 9:24 AM Victoria Mollena <[email-masked]>
wrote:

> Hello Denmark,
>
>
>
> We have sent a follow up request to our brand team, we will update you
> thank you
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, August 17, 2020 8:56 AM
> *To:* Victoria Mollena <[email-masked]>; Evelyn Fernandes <
> [email-masked]>
> *Cc:* [email-masked]; Abhilash Shekar <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Dear Victoria and Evelyn,
>
>
>
> Can we have an update on this?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Aug 16, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please note that the customer asked for a refund
>
>
>
> Kindly check and update us
>
>
>
> On Sun, Aug 16, 2020 at 10:01 AM Victoria Mollena <
> [email-masked]> wrote:
>
> Good Morning Denmark, please be informed that we have forwarded the below
> issue with our Kuvings brand team and we will update you accordingly.
>
>
>
> Thank you
>
> Victoria
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, August 15, 2020 5:03 PM
> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
> Evelyn Fernandes <[email-masked]>; Victoria Mollena <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer Comments : Is not working properly please see attached video.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
>
>
>
>
> * VID_20200810_191839.mp4
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1Mf7y31gJQcr4zGmdHI7seNoYLnirS13n%2Fview%3Fusp%3Ddrive_web&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C93fd0857f13b4a5aecc708d84269e7fb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637332369929662197&sdata=6D09LiEGaT3zXIXZfSRIfDJ%2BC1Wyk%2BbvmFc3Gyiw%2B%2FI%3D&reserved=0>**[image:
> Image removed by sender.]*
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C93fd0857f13b4a5aecc708d84269e7fb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637332369929672190&sdata=jVgpBY%2FuzDQNHSMAXSv0NqUgQF3vpVexK8Ty8PjyKEg%3D&reserved=0>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>