Subject: Re: [Mumzworld.com] Re: KSA Last Mile - Missing/Damaged Order# SKU:DBT-IF-114-3
From: Sarah Azzam <[email-masked]>
To: Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>, Mostafa Said <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 16:29:50 +0200
List-Id: <ccteam.mumzworld.com>

Dears,

No CRA yet for the stated order/missing items and all related tickets for
the case were closed.

Customer is still following up on the missing parts and this is very
delayed, please advise if we can accept to return the items received .

Thanks,
Sarah

On Tue, Aug 11, 2020 at 7:56 AM Naib Khan (Mumzworld Customer Care) <
[email-masked]> wrote:

> ##- Please type your reply above this line -##
>
> We’ve got news for you: Your ticket (1217490) has been updated. Feel free
> to reply to this email with any questions.
>
> *Naib Khan* (Mumzworld.com)
>
> Aug 11, 2020, 9:56 AM GMT+4
> *Private note*
> Missing Item not found by Tamer, Hussain will create CRA in 2-3 days
>
> *Sarah Azzam* (Mumzworld.com)
>
> Jul 31, 2020, 5:22 PM GMT+4
> *Private note*
>
> *Required ticket fields to be populated on the left bar BEFORE applying the macro: [Order Number, Courier, Tracking Number] *
>
> Order # 200312264
> Order Date: 30-Jun-2020
>
> City:Jeddah
> Courier:
> AWB: UPS::1Z289F8W6755158778 DHL-Express::6030153345
>
> SKU:
>
> DBT-IF-114-3
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=629294>
> Comments: cst only received one box containing 4 pcs. of the item only
> and missing the rest of the pieces
>
> You are an agent. Add a comment by replying to this email or *view ticket
> in Zendesk Support
> <https://mumzworldhelp.zendesk.com/agent/tickets/1217490>*.
> *Ticket #* 1217490
> *Status* Solved
> *Requester* Sarah Azzam
> *CCs* -
> *Group* WH - KSA Lastmile
> *Assignee* Naib Khan
> *Priority* Urgent
> *Type* Incident
> *Channel* Web Form
>
>
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