Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Mary Anne Agapito <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 17 Aug 2020 17:40:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene and Pavankumar,

We need your help on this matter. As per Sagar, CRA is needed to process
the refund but the CRA was closed.

The customer keeps on following up and extremely furious.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Aug 11, 2020 at 5:57 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> CRA_AR_RE14155
>
> As requested
>
> Regards,
> Alina
>
> On Tue, Aug 11, 2020 at 5:25 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Anas,
>>
>> I have already suggested to raise the CRA so returns can process refund.
>> We have already received confirmation from UPS that these are pending for
>> customs manager approval so they can initiate the delivery of these return
>> shipments.
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Tue, Aug 11, 2020 at 12:23 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Ronald,
>>>
>>> @Ronald Gaviola <[email-masked]> KIndly assist as the item has
>>> not been received yet.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 12:17 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Anas,
>>>>
>>>> Physical package not yet received.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Denmark A <[email-masked]>  kindly confirm if the order has
>>>>> been received so you will be able to create CRA
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>> On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly assist in creating CRA for the below customer.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Thanks Chantelle,
>>>>>>>
>>>>>>> @ronald Since the shipment will be returned in Dubai, the Dubai team
>>>>>>> has to create CRA.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Firoz,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please find attached mail from Richelle.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Chantelle Cardozo*
>>>>>>>>
>>>>>>>> Preferred Customer Associate
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UPS Gulf LLC *
>>>>>>>>
>>>>>>>> Al Moosa Tower 2, 25 Floor
>>>>>>>>
>>>>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>>>>
>>>>>>>> Dubai, United Arab Emirates
>>>>>>>>
>>>>>>>> Tel +971 4 3815278
>>>>>>>>
>>>>>>>> Mobile 00971561770264
>>>>>>>>
>>>>>>>> Fax +971 4 3390835
>>>>>>>>
>>>>>>>> [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>>>>> from 29th December 2019. *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>>>>>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>>>>>>> *To:* Ronald Gaviola <[email-masked]>
>>>>>>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>>>>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>>>>>>> [email-masked]>; Ekta Jesswani <
>>>>>>>> [email-masked]>; KSA Lastmile <[email-masked]>;
>>>>>>>> customer care <[email-masked]>; Asad <[email-masked]>
>>>>>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993-
>>>>>>>> Cancellation and Refund
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CAUTION! This email originated outside of the organization. Please
>>>>>>>> do not open attachments or click links from an unknown or suspicious origin.
>>>>>>>> ------------------------------
>>>>>>>>
>>>>>>>> Dear Ronald,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please confirm if this is going to be returned back in KSA or Dubai
>>>>>>>> ?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Amir,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> You can raise the CRA for now, we will hand over to returns team
>>>>>>>> those items to receive in the system as soon as delivered back to us.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly confirm if we can cancel this order asap and have hussain
>>>>>>>> create CRA. The customer wanted an immediate refund. The order was placed
>>>>>>>> on 13-Jun-2020 and was stuck at customs.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Good morning...
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request
>>>>>>>> for a CRA for this order.  CUstomer is so angry the order has been stuck
>>>>>>>> for two months.  And now the customer also needs to wait again for a refund
>>>>>>>> .
>>>>>>>>
>>>>>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>>>>>> <[email-masked]>
>>>>>>>> this customer is asking for an immediate supervisor call back.
>>>>>>>> raised on   Incident #1224416
>>>>>>>>
>>>>>>>> Please help on expediting the returns and refund for this order -
>>>>>>>>
>>>>>>>> 1Z289F8W6756098797- 100158993
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> May we have an update on this pleasE?
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Please speed up the return for this order as the customer has been
>>>>>>>> following up the refund.
>>>>>>>>
>>>>>>>> thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>> Junior Team Leader
>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>