Subject: Re: Order #600691006 // PA126 // Philips AVENT Combined Baby Food Steamer and Blender // Defective
From: Radwa Ali <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Cc: "cc: customer care" <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Theresa Gardoce <[email-masked]>
Date: Mon, 17 Aug 2020 17:22:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen and Denmark,
Please do not ship the item we are still checking with the customer from
our side.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Aug 17, 2020 at 4:50 PM Abdelmohsen basha <[email-masked]>
wrote:

> Dear All,
>
> Please advise.
>
> Thanks
>
> On Mon, 17 Aug 2020 at 16:45, Denmark A <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]> FYI.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Aug 12, 2020 at 8:38 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Radwa,
>>>
>>> Please confirm with the customer so that i can dispatch this today to
>>> our driver.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Aug 12, 2020 at 8:36 AM Theresa Gardoce <[email-masked]>
>>> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>>
>>>>
>>>> The cost of the blade is 94.50 AED.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali [mailto:[email-masked]]
>>>> *Sent:* Tuesday, August 11, 2020 5:39 PM
>>>> *To:* Theresa Gardoce
>>>> *Cc:* Denmark A; Abdelmohsen basha; cc: customer care; Michael Rolle;
>>>> Mark Anthony Laraga; Kenneth Nwaso
>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>> Baby Food Steamer and Blender // Defective
>>>>
>>>>
>>>>
>>>> Hi @Theresa Gardoce <[email-masked]>  and @Denmark A
>>>> <[email-masked]>,
>>>>
>>>> The customer called us.
>>>>
>>>> She wants the repair or the refund.
>>>>
>>>> We can not refund as this is from Jan.
>>>>
>>>> What is the cost of the blade ?
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 8:57 AM Theresa Gardoce <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> Our technician already spoke to the customer and she decided not to
>>>> purchase the blade. We will return the item back to you today.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Thursday, August 06, 2020 8:59 AM
>>>> *To:* Abdelmohsen basha
>>>> *Cc:* Theresa Gardoce; cc: customer care; Michael Rolle; Mark Anthony
>>>> Laraga; Kenneth Nwaso
>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>> Baby Food Steamer and Blender // Defective
>>>>
>>>>
>>>>
>>>> @Theresa Gardoce <[email-masked]> Please see the photos
>>>> attached.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 5:33 PM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> @Michael Rolle <[email-masked]> @Denmark A
>>>> <[email-masked]>  Please send the needed data
>>>>
>>>>
>>>>
>>>> On Wed, 5 Aug 2020 at 16:42, Theresa Gardoce <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> We received the item but the customer need to buy a knife for the
>>>> machine. Kindly send the customer details so we can reach and explain to
>>>> the customer.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Wednesday, August 05, 2020 3:45 PM
>>>> *To:* Theresa Gardoce; cc: customer care
>>>> *Cc:* Abdelmohsen basha; Michael Rolle; Mark Anthony Laraga; Kenneth
>>>> Nwaso
>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>> Baby Food Steamer and Blender // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please acknowledge that you received the item above and please
>>>> update to proceed.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> Michael R.
>>>>
>>>>
>>>>
>>>> On Mon, Aug 3, 2020 at 8:28 AM Denmark A <[email-masked]> wrote:
>>>>
>>>> It will be dispatched today.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Aug 3, 2020 at 8:28 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> Please update here.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Wed, 29 Jul 2020 at 16:07, Denmark A <[email-masked]> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Also find the Sales Invoice for your reference.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :The blender doesn’t work
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>>