Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, Edwin Thomas <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Mon, 17 Aug 2020 16:05:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

For this SO  600948326_2, it was not committed. shall we place a new order
or this will be dispatch under the same SO?

The customer needs it urgently and wants delivery tomorrow.

Please confirm. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 17, 2020 at 2:21 PM Syed Yakoob <[email-masked]> wrote:

> Hello Hyacinth,
>
> 600956888
> Order completely picked/packed. Release for loading
>
> Best Regards,
>
>
> On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Syed,
>>
>> As advised we have created a new order so 600956888 as a replacement for
>> the above-mentioned order (so  600947242).
>>
>> Kindly assist to deliver ASAP.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Hyacinth,
>>>
>>> As per lfs SKU # TM-73658 was not picked and packed. Please create
>>> another order for the same and let us know.
>>>
>>> Best Regards,
>>>
>>>
>>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Naib,
>>>>
>>>> The customer with so  600947242 received the delivery of the
>>>> sample/free items but not the Pampers.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi Hyacinth,
>>>>>
>>>>> Order delivered.
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Habib,
>>>>>>
>>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Edwin,
>>>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>>>>>> reserved in LFS.
>>>>>>>
>>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Muhammad,
>>>>>>>>
>>>>>>>>          Could you please mention the sample items found on LFS for
>>>>>>>> this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for
>>>>>>>> this order *600946688 * in LFS.
>>>>>>>>
>>>>>>>>
>>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to
>>>>>>>> LFS
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Mary,
>>>>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>>>>> contained only sample items.
>>>>>>>>> Please create a new SO for the same
>>>>>>>>>
>>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>>
>>>>>>>>>> Please deliver asap.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> Thanks!
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Reimil
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>> 600947580_2
>>>>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>>
>>>>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2
>>>>>>>>>>>>> needs to be delivered ASAP too.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that
>>>>>>>>>>>>>>>>> were placed during the promotion will still be dispatched but if the
>>>>>>>>>>>>>>>>> customer placed it after then the regular price of 31.50 will be applied,
>>>>>>>>>>>>>>>>> right?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>> from it, send an email to
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>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
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>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
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>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>> .
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Regards,
>>>>>>>> Edwin Thomas
>>>>>>>> Netsuite Developer
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> Thanks & regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>