Subject: Re: Urgent return - SO# 600867152 - SKU: JT-ED1165
From: Radwa Ali <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Naib Khan <[email-masked]>, Shady Elgendy <[email-masked]>, Nesty John Pascua <[email-masked]>, Abdelmohsen basha <[email-masked]>, Pankaj Mahey <[email-masked]>, Road Rider <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 16:04:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
The item was picked up by a driver from RR when they were delivering item.
Please follow up with them as they have the item already.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Aug 17, 2020 at 2:16 PM Eugene Mugisa <[email-masked]> wrote:

> @'Nesty John Pascua' <[email-masked]> @Naib Khan <[email-masked]>
>
>
>
> Please cancel collection if attempted more than 3 times as discussed.
>
>
>
> If not successful today, then cancel the collection and inform the
> customer.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Monday, August 17, 2020 12:32 PM
> *To:* Shady Elgendy <[email-masked]>
> *Cc:* Abdelmohsen basha <[email-masked]>; Pankaj Mahey <
> [email-masked]>; Radwa Ali <[email-masked]>; Road Rider <
> [email-masked]>; Sabid Ashraf Khan <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Mohamed Magdy <[email-masked]>;
> Alina D'Souza <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Urgent return - SO# 600867152 - SKU: JT-ED1165
>
>
>
> Hi Shady,
>
>
>
> We tried to collect 4 times but failed. I will arrange for today's
> collection.
>
>
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Mon, 17 Aug 2020 at 12:21, Shady Elgendy <[email-masked]> wrote:
>
> @Naib .. What is the update here?
>
>
>
> Thanks
>
> ᐧ
>
>
>
> On Sun, Aug 16, 2020 at 2:06 PM Shady Elgendy <[email-masked]> wrote:
>
> @Naib Khan <[email-masked]> Please be sure to collect this item today
>
>
>
> Thanks
>
> ᐧ
>
>
>
> On Sun, Aug 16, 2020 at 9:22 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Shady,
>
>
>
> As per tracker, this CRA is mentioned twice with status "Collection
> Cancelled".
>
>
>
> @Naib Khan <[email-masked]>  @Eugene Mugisa <[email-masked]>,
> Please try to collect this today.
>
>
>
> Thanks
>
>
>
> On Sun, 16 Aug 2020 at 07:45, Shady Elgendy <[email-masked]> wrote:
>
> +Abdelmohsen basha <[email-masked]> Please be sure to solve this
> case today before EOD
>
>
>
> Thanks
>
> ᐧ
>
>
>
> On Fri, Aug 14, 2020 at 5:14 PM Pankaj Mahey <[email-masked]> wrote:
>
> Dear Road Riders,
>
>
>
> Please do the needful
>
>
>
>
>
> @Naib Khan <[email-masked]> @Sabid Ashraf Khan <[email-masked]>
>
> Please ffup with road rider regarding this pickup
>
>
>
> Thanks & Regards
>
> Pankaj
>
>
>
>
>
> On Fri, Aug 14, 2020, 2:42 PM <[email-masked]> wrote:
>
> Hi Pankaj,
>
> Please note that the SKU above has been handed to the driver from Road
> rider as this is pending since June.
>
> @Alina D'Souza <[email-masked]>, Please create CRA and Ensure this
> is solved ASAP. Customer has received 3 emails advising the pick up is
> arranged and no CRA was created which is why the case has been pending
> since June.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
>
>
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