Subject: Re: Urgent: International Shipments Reship Problem
From: Pavankumar A <[email-masked]>
To: Pankaj Mahey <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Ekta Jesswani <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Anne D’souza <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Rodina Magdy <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 17 Aug 2020 13:33:04 +0400
List-Id: <ccteam.mumzworld.com>

+Ekta Jesswani <[email-masked]> Please assist here,

On Mon, Aug 17, 2020 at 8:38 AM Pankaj Mahey <[email-masked]> wrote:

> @Angeli Fontillas <[email-masked]>
> @Ekta Jesswani <[email-masked]>
>
> We are received below shipments from DHL due to DG Items, So now we
> don't have any option to reship with other couriers,
>
>  Please suggest here, Thanks
>
> ID country
> 600950189 USA
> 600953107 UK
> 600899386 EGYPT
>
> On Sat, Aug 15, 2020 at 10:11 AM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello All,
>>
>> Please see the comments below.
>>
>> ID Country  CRA Comments
>> 600937051 India CRAMUMZ_DXB13369 done, email sent to the customer and
>> raised cc refund
>> 600937852 Canada   no CRA yet
>> 600939957 UK CRAMUMZ_DXB13370 done, email sent to the customer and
>> raised cc refund
>> 600942512 India CRAMUMZ_DXB13371 done, email sent to the customer and
>> raised cc refund
>> 600939983 UK CRAMUMZ_DXB13372 done, email sent to the customer and
>> raised cc refund
>> 600940523 US CRAMUMZ_DXB13373 done, email sent to the customer and
>> raised cc refund
>> Thank you.
>>
>>
>> On Sat, 15 Aug 2020 at 08:26, Pankaj Mahey <[email-masked]> wrote:
>>
>>> @Ekta Jesswani <[email-masked]>
>>>
>>> We are received below shipments from DHL due to DG Items, So now we
>>> don't have any option to reship with other couriers, Please suggest here,
>>> Thanks
>>>
>>>
>>> ID country
>>> 600950189 USA
>>>
>>> THANKS
>>> PANKAJ
>>>
>>> On Tue, Aug 11, 2020 at 2:57 PM Ekta Jesswani <[email-masked]>
>>> wrote:
>>>
>>>> Thanks Michael.
>>>>
>>>> @Angeli Fontillas <[email-masked]> Please send emails to the
>>>> order numbers with CRA informing them their order is cancelled and raise
>>>> refund requests
>>>>
>>>> Thanks
>>>>
>>>> Regards,
>>>> Ekta
>>>>
>>>> On Mon, 10 Aug 2020 at 13:00, Michael Rolle <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Below updates received  5 Orders with CRA already 08/10/2020
>>>>>
>>>>> ID country CRA
>>>>> 600937051 INDIA CRAMUMZ_DXB13369
>>>>> 600937852 CANADA
>>>>> 600939957 UK CRAMUMZ_DXB13370
>>>>> 600942512 INDIA CRAMUMZ_DXB13371
>>>>> 600939983 UK CRAMUMZ_DXB13372
>>>>> 600940523 US CRAMUMZ_DXB13373
>>>>> ᐧ
>>>>>
>>>>> On Mon, Aug 10, 2020 at 8:57 AM Pavankumar A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Ekta,
>>>>>>
>>>>>> As suggested by you, we can remove loose batteries and reship again
>>>>>> with dhl *600937852,*
>>>>>>
>>>>>> @Returns.fc <[email-masked]>  @Michael Rolle
>>>>>> <[email-masked]> @Denmark A <[email-masked]> Below
>>>>>> shipments cancelled as per CC confirmation apart from highlighted in yellow.
>>>>>>
>>>>>>
>>>>>> Please confirm after received, Thanks
>>>>>>
>>>>>> and Share CRA Here,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Aug 9, 2020 at 12:39 PM Ekta Jesswani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Pavan,
>>>>>>>
>>>>>>> Can we not remove the batteries and ship it out to the customer?
>>>>>>> Please let me know if it is feasible or else we will send email to
>>>>>>> all the customers
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ekta
>>>>>>>
>>>>>>> On Sun, 9 Aug 2020 at 12:31, Pavankumar A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Ekta,
>>>>>>>>
>>>>>>>> Thanks for advice and
>>>>>>>>
>>>>>>>> Below item contain  loose batteries inside as per DHL Reason for
>>>>>>>> return,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> So Please suggest here, Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 11:51 AM Ekta Jesswani <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Pavankumar,
>>>>>>>>>
>>>>>>>>> Checked the orders and most of them are hand sanitizers and
>>>>>>>>> sprays; due to the alcohol content, carriers do not want to take it.
>>>>>>>>> The chances of any other courier company carrying these items are
>>>>>>>>> less.
>>>>>>>>>
>>>>>>>>> We will email the customers and process refunds for these orders.
>>>>>>>>> @Returns.fc <[email-masked]> Please create CRA's for
>>>>>>>>> these orders
>>>>>>>>>
>>>>>>>>> *Order 600937852 can be shipped - this is a toy and nothing
>>>>>>>>> dangerous about it. *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Ekta
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 9 Aug 2020 at 11:36, Pavankumar A <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Ekta,
>>>>>>>>>>
>>>>>>>>>> We are received below shipments from DHL due to DG Items, So now
>>>>>>>>>> we don't have any option to reship with other couriers, Please suggest
>>>>>>>>>> here, Thanks
>>>>>>>>>>
>>>>>>>>>> ID country
>>>>>>>>>> 600937051 INDIA
>>>>>>>>>> 600937852 CANADA
>>>>>>>>>> 600939957 UK
>>>>>>>>>> 600942512 INDIA
>>>>>>>>>> 600939983 UK
>>>>>>>>>> 600940523 US
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Pavankumar A*
>>>>>>>>>> Last Mile Operations
>>>>>>>>>>
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>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>
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>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Regards, *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Pavankumar A*
>>>>>>>> Last Mile Operations
>>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards, *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Pavankumar A*
>>>>>> Last Mile Operations
>>>>>>
>>>>>> *P* +971 507074205
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>>>>>>
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>>>>>
>>>>>
>>>>> --
>>>>> *Best Regards,*
>>>>>
>>>>> *Michael C. Rolle*
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards, *
>>>>
>>>>
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>>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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