Subject: RE: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Mark Anthony <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Shady Elgendy <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 17 Aug 2020 09:29:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi Syed,
Pls confirm if you received this item from Mumzworld.

630750MP

Best Regards,

www.toytriangle.com<http://www.toytriangle.com/>

<https://www.facebook.com/ToyTriangle/>        <https://www.instagram.com/toytriangle/>     <https://www.youtube.com/ttcmena>     <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>     <https://twitter.com/toytriangle>   <https://www.snapchat.com/add/toytriangle>
Mark Aclan

M: +971 56 919 8799
T: +971 4 286 90 95   Ex: 628   F: +971 4 286 90 97
P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
ISO 9001:2008 Certified Company, Member of Saudi Quality Council

From: Abdelmohsen basha <[email-masked]>
Sent: Monday, August 17, 2020 12:23 PM
To: Shady Elgendy <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>; Mark Anthony <[email-masked]>; Furqan <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Radwa Ali <[email-masked]>
Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Hello Shady,

Denmark is following up the vendor and we will give final feedback today,

@Denmark A<mailto:[email-masked]> Please focus to finish this ASAP.

Thanks

On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
Reminder
[https://mailfoogae.appspot.com/t?sender=ac2hhZHlAbXVtendvcmxkLmNvbQ%3D%3D&type=zerocontent&guid=3566cf91-dd35-4990-8e65-d6fea26faef8]ᐧ

On Sun, Aug 16, 2020 at 7:43 AM Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
@Abdelmohsen basha<mailto:[email-masked]> What is the update here?
[https://mailfoogae.appspot.com/t?sender=ac2hhZHlAbXVtendvcmxkLmNvbQ%3D%3D&type=zerocontent&guid=5c779c5a-87d1-40dc-85fa-f760cb4cf12f]ᐧ

On Wed, Aug 12, 2020 at 12:06 PM Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
+Abdelmohsen basha<mailto:[email-masked]>
[https://mailfoogae.appspot.com/t?sender=ac2hhZHlAbXVtendvcmxkLmNvbQ%3D%3D&type=zerocontent&guid=1910e877-ab37-4e76-a6a9-4e29ebfa0450]ᐧ

On Wed, Aug 12, 2020 at 11:59 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please update cra CRA_AR_RE13328 pending since a long time

the previous is closed
To Void - Item Lost for Road Rider Courier

Kindly confirm since june case

Regards,
Alina

On Wed, Aug 12, 2020 at 11:49 AM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,

Please update us up, the customer is following up

On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
DOP : 2020-05-13  Delivery
2-Jun-2020
Reason: Item is not brand new. Issue is that the pieces are not compatible and they are loose.
Customers have been escalating this since June the 2nd and the item needed to be refunded ASAP.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mark,

I personally check the item and no damage is indicated by sight, may be some kind of technical damage, I prefer you evaluate this by yourself.

Thanks

On Sun, 12 Jul 2020 at 08:36, Mark Anthony <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Thank you for your email.
As I have mentioned to you previously, pls provide the specific damage and date of purchase. We cannot just accept the item without an idea regarding on the damage of the item.

Best Regards,

www.toytriangle.com<http://www.toytriangle.com/>

<https://www.facebook.com/ToyTriangle/>        <https://www.instagram.com/toytriangle/>     <https://www.youtube.com/ttcmena>     <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>     <https://twitter.com/toytriangle>   <https://www.snapchat.com/add/toytriangle>
Mark Aclan

M: +971 56 919 8799
T: +971 4 286 90 95   Ex: 628   F: +971 4 286 90 97
P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
ISO 9001:2008 Certified Company, Member of Saudi Quality Council

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 8:22 AM
To: Mark Anthony <[email-masked]<mailto:[email-masked]>>
Cc: Hazaroddin Syed Ibrahim <[email-masked]<mailto:[email-masked]>>; TTC-Ecommerce-UAE <[email-masked]<mailto:[email-masked]>>; Amir Demian <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Furqan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Dear Mark,

Please update .

Regards,
Den mark

On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mark,

Please accept and evaluate the item further.

Regards,
Den mark

On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denamrk,

Were you able to tell us what’s the specific damage?

Best Regards,

www.toytriangle.com<http://www.toytriangle.com/>

<https://www.facebook.com/ToyTriangle/>        <https://www.instagram.com/toytriangle/>     <https://www.youtube.com/ttcmena>     <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>     <https://twitter.com/toytriangle>   <https://www.snapchat.com/add/toytriangle>
Mark Aclan

M: +971 56 919 8799
T: +971 4 286 90 95   Ex: 628   F: +971 4 286 90 97
P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
ISO 9001:2008 Certified Company, Member of Saudi Quality Council

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 09, 2020 12:35 PM
To: Hazaroddin Syed Ibrahim <[email-masked]<mailto:[email-masked]>>; TTC-Ecommerce-UAE <[email-masked]<mailto:[email-masked]>>; Amir Demian <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Furqan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer comment : DAMAGED

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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[https://docs.google.com/uc?export=download&id=1bg1zzH-4zZJCQDyb9uky4wOFTTrWeLTO&revid=0BxtOUbydCKsvejZYdWUwaUpaRXVlTnkyY1ZybVBqaS9pc2lBPQ]

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[https://docs.google.com/uc?export=download&id=1bg1zzH-4zZJCQDyb9uky4wOFTTrWeLTO&revid=0BxtOUbydCKsvejZYdWUwaUpaRXVlTnkyY1ZybVBqaS9pc2lBPQ]

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[https://docs.google.com/uc?export=download&id=1bg1zzH-4zZJCQDyb9uky4wOFTTrWeLTO&revid=0BxtOUbydCKsvejZYdWUwaUpaRXVlTnkyY1ZybVBqaS9pc2lBPQ]