Subject: Re: Custom Charge - 100174647_1 // awb|: 290101567382 f
From: Mary Anne Agapito <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 17 Aug 2020 12:22:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene and Pavankumar,

Another customer called and complained about the customs charge that SMSA
is asking for.

*100173343_2  - awb  290101567410 *

SMSA is asking 577 SAR.

As per the customer, she never paid before and the amount is too high.

Please clarify. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 17, 2020 at 9:01 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> A gentle reminder on the above.
>
> The customer wants to know why she needs to pay 611 SAR for customs charge
> and is it really the right amount?
>
> Kindly advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 7:02 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> As per the customer, she was asked to pay 611 SAR by SMSA as a custom
>> charge.
>>
>> Please clarify. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>