Subject: Re: Order #600935112 // Sku :NGT-DY12746 // Name :DYMO - Junior Embossing Printer - Blue // DEFECTIVE
From: Denmark A <[email-masked]>
To: vishnu <[email-masked]>
Cc: Counter Sales <[email-masked]>, Sales <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 17 Aug 2020 12:04:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vishnu,

Received with thanks.

@customer care <[email-masked]> Please share the video to the
customer.

Regards,
Den mark

On Sat, Aug 15, 2020 at 4:46 PM vishnu <[email-masked]> wrote:

> Hi Den Mark,
>
>
>
> I have attached along a video which shows the functioning of the Junior
> Embossing Printer.
>
>
>
> Kindly request the customer to try operating the machine once again after
> going through the video. Since the machine is very basic, the user has to
> apply some extra pressure on the click mechanism so that the tapes get a
> good emboss on them. For cutting the tape, the mechanism is the same, an
> extra pressure needs to be applied so that the user feels a double click
> which confirms that the tape is perfectly cut to be used.
>
>
>
> We had a similar complaint from one of your customers some time back which
> was resolved and a copy of that incident has been along with this email.
>
>
>
> However, if the problem still persists, kindly send the machine back to us
> and a new replacement will be provided.
>
>
>
>
>
> *Best Regards,*
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 15 August 2020 16:05
> *To:* vishnu <[email-masked]>; Counter Sales <
> [email-masked]>; Sales <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Alina D'Souza <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600935112 // Sku :NGT-DY12746 // Name :DYMO - Junior
> Embossing Printer - Blue // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :The item is not working. Texts are not showing. it's not cutting
> properly
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>