Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: Pankaj Mahey <[email-masked]>
To: Ronald Gaviola <[email-masked]>, [email-masked]
Cc: Rzaldivar <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], [email-masked], [email-masked], lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 17 Aug 2020 11:48:35 +0400
List-Id: <ccteam.mumzworld.com>

1Z289F8W6757490771  this order is delivered?
200297254  order number

id is shared above  mail.

Please do the needful
Thanks & Regards
Pankaj

On Thu, Aug 13, 2020 at 4:24 PM Pankaj Mahey <[email-masked]> wrote:

> @[email-masked] <[email-masked]> @[email-masked]
> <[email-masked]>
>
>
>  Please find below orders customer ID and deliver ASAP
>
> 200297254  order number
> AWB: 1Z289F8W6757490771
>
> please do the needful
> Thanks
>
> Pankaj
>
> On Thu, Aug 13, 2020 at 8:51 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Hi Richelle,
>>
>> Please push to RTS asap, we have started processing refunds to these
>> customers. We need to get the items back
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Thu, Aug 13, 2020 at 1:42 AM <[email-masked]> wrote:
>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> I have followed up with freight team in KSA, still not approved by
>>> customs manager. Please bare with us.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Richelle
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Tuesday, August 11, 2020 10:06 AM
>>> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Eugene Mugisa <[email-masked]>; Ghaoui Abdo (JRL9LQJ) <
>>> [email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>; Cardozo
>>> Chantelle (EUR6CTC) <[email-masked]>; lastmile <
>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>>> days
>>>
>>>
>>>
>>> Reminder.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 9:59 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +Rzaldivar <[email-masked]>
>>>
>>>
>>>
>>> What is the status of these RTO shipments?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 27, 2020 at 2:59 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +Amir Julkarnain <[email-masked]> +Ekta Jesswani
>>> <[email-masked]>
>>>
>>>
>>>
>>> These are expected to be returned to DXB. Customers might have been
>>> asking the status of their shipment.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 27, 2020 at 2:19 PM <[email-masked]> wrote:
>>>
>>>
>>>
>>> Dear Ronald/Eugene,
>>>
>>>
>>>
>>> Please find attached all shipments which are currently under customs
>>> manager approval to return.
>>>
>>> No of shipments
>>>
>>> EXPEDITED AWB ref
>>>
>>> 1
>>>
>>> 1Z289F8W6755140572
>>>
>>> 1Z289F8W6757575386
>>>
>>> 2
>>>
>>> 1Z289F8W6755339082
>>>
>>> 3
>>>
>>> 1Z289F8W6755470126
>>>
>>> 4
>>>
>>> 1Z289F8W6755716487
>>>
>>> 5
>>>
>>> 1Z289F8W6755899263
>>>
>>> 6
>>>
>>> 1Z289F8W6756098797
>>>
>>> 7
>>>
>>> 1Z289F8W6756192998
>>>
>>> 8
>>>
>>> 1Z289F8W6756937586
>>>
>>> 9
>>>
>>> 1Z289F8W6757102805
>>>
>>> 10
>>>
>>> 1Z289F8W6757158952
>>>
>>> 11
>>>
>>> 1Z289F8W6757271418
>>>
>>> 12
>>>
>>> 1Z289F8W6757304847
>>>
>>> 1Z289F8W6757635418
>>>
>>> 13
>>>
>>> 1Z289F8W6757490771
>>>
>>> 14
>>>
>>> 1Z289F8W6757641947
>>>
>>> 15
>>>
>>> 1Z289F8W6757696568
>>>
>>> 16
>>>
>>> 1Z289F8W6757702916
>>>
>>> 17
>>>
>>> 1Z289F8W6755022459
>>>
>>> 18
>>>
>>> 1Z289F8W6757004073
>>>
>>> 1Z289F8W6757248882
>>>
>>> 1Z289F8W6757491869
>>>
>>> 19
>>>
>>> 1Z289F8W6757190612
>>>
>>>
>>>
>>> Regards, Richelle
>>>
>>>
>>>
>>>
>>>
>>> *From:* Zaldivar Richelle (VLR5DPB)
>>> *Sent:* Sunday, July 26, 2020 3:50 PM
>>> *To:* 'Ronald Gaviola' <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> *Cc:* Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW)
>>> <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>> [email-masked]>; lastmile <[email-masked]>;
>>> customer care <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>
>>> *Subject:* RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>>> days
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald/Eugene,
>>>
>>>
>>>
>>> As discussed over the phone last week.. after many attempts, still
>>> customs is not clearing the shipment. After multiple meetings customs is
>>> not releasing the truck.
>>>
>>> Shipment were seen having duplicate AWBs (expedited and land freight).
>>> We have provided them an explanation letter, still they are declining to
>>> clear the shipment.
>>>
>>> Unfortunately, B2C trial for UPS land freight did not work. Truck is
>>> incurring demurrage charges already, KSA have no choice but to process the
>>> return to UAE.
>>>
>>>
>>>
>>> We already submitted the PPW to Customs Manager to approve the return to
>>> UAE.
>>>
>>>
>>>
>>> UPS never handled B2C shipments on Land Freight mode before, we did this
>>> as a trial. We can only handle B2C shipments on express saver or expedited
>>> mode.
>>>
>>>
>>>
>>> Am following on the RTS, we will keep you posted
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Richelle
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Sunday, July 26, 2020 2:39 PM
>>> *To:* Eugene Mugisa <[email-masked]>
>>> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Ghaoui Abdo
>>> (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>;
>>> Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> lastmile <[email-masked]>; customer care <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>>> days
>>>
>>>
>>>
>>> +Rzaldivar <[email-masked]>
>>>
>>>
>>>
>>> We need an update here please.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>> + Abdo,
>>>
>>>
>>>
>>> Can you please share the contact person for us while Richelle is away on
>>> vacation.
>>>
>>>
>>>
>>> We have a number of pending issues we need to solve urgently.
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> *Sent:* Sunday, July 19, 2020 10:30 AM
>>> *To:* Rzaldivar <[email-masked]>
>>> *Cc:* [email-masked]; [email-masked]; lastmile <
>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>>> days
>>>
>>>
>>>
>>> Hi Richelle,
>>>
>>>
>>>
>>> We need to get back to our customers. We are losing words to explain to
>>> every customers.
>>>
>>>
>>>
>>> Please update us on how you are solving this problem.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Hi Richelle,
>>>
>>>
>>>
>>> Please update us here.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]> wrote:
>>>
>>>
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> My apologies… I was very late to reply.
>>>
>>> The shipments are not cleared. They have problem with customs as
>>> shipments sent was individual along with B2B.
>>>
>>> I will give you another update by 8PM tonight. Am following up if there
>>> is any shipment would have get cleared using the IDs
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Richelle
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Tuesday, July 14, 2020 5:47 PM
>>> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Khadse Vaibhav
>>> (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>> [email-masked]>
>>> *Cc:* lastmile <[email-masked]>; Customer Care Team <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> 3rd Reminder.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Dears,
>>>
>>>
>>>
>>> 2nd reminder.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Reminder.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> RIchelle, Vaibhav
>>>
>>>
>>>
>>> We need a clear update on these shipments and please advise when do you
>>> expect these to be delivered?
>>>
>>>
>>>
>>> Ship date
>>>
>>> AWB
>>>
>>> Status
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6755716487
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6756192998
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6756937586
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6757158952
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6757490771
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6757641947
>>>
>>> Pending
>>>
>>> 10-Jun-20
>>>
>>> 1Z289F8W6757696568
>>>
>>> Pending
>>>
>>> 11-Jun-20
>>>
>>> 1Z289F8W6755470126
>>>
>>> Pending
>>>
>>> 14-Jun-20
>>>
>>> 1Z289F8W6755022459
>>>
>>> Pending
>>>
>>> 13-Jun-20
>>>
>>> 1Z289F8W6757491869
>>>
>>> Pending
>>>
>>> 12-Jun-20
>>>
>>> 1Z289F8W6757190612
>>>
>>> Pending
>>>
>>> 16-Jun-20
>>>
>>> 1Z289F8W6757102805
>>>
>>> Pending
>>>
>>> 16-Jun-20
>>>
>>> 1Z289F8W6757271418
>>>
>>> Pending
>>>
>>> 17-Jun-20
>>>
>>> 1Z289F8W6756098797
>>>
>>> Pending
>>>
>>> 21-Jun-20
>>>
>>> 1Z289F8W6755899263
>>>
>>> Arrived at Facility
>>>
>>> 22-Jun-20
>>>
>>> 1Z289F8W6755339082
>>>
>>> Arrived at Facility
>>>
>>> 24-Jun-20
>>>
>>> 1Z289F8W6757635418
>>>
>>> Pending
>>>
>>> 25-Jun-20
>>>
>>> 1Z289F8W6756965948
>>>
>>> The package will be returned to the sender.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>> --
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>