Subject: Re: Installation request - SO# 600951591 - KZ-27609-AUH
From: Radwa Ali <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Naveen <[email-masked]>, Adarsh <[email-masked]>
Date: Mon, 17 Aug 2020 11:21:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ashley,
The customer did not confirm the date as she has not yet received the
package due to the misunderstanding with the installation that  was
highlighted.
I am following up with the courier and will let you know.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Aug 16, 2020 at 11:56 AM Ashley Fernandes <[email-masked]>
wrote:

> Dear Radwa,
>
> Good Morning!
>
> Please be informed that the installation team was at the customer's
> location today morning (16th August) for the installation however the
> customer doesn't have the item yet. The system is wrongly updated as
> delivered. The installation will now be rescheduled for later this week or
> early next week. Kindly inform the same to the customer. Also, the customer
> needs an update regarding the delivery, kindly liaise with the warehouse
> team to prioritize the delivery.
>
> Thanks and Regards,
>
>
> *Ashley Fernandes *
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
> [email-masked]
>
> *A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sat, Aug 15, 2020 at 10:11 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Radwa,
>>
>> Good Morning!
>>
>> Please be informed that the installation would be scheduled either *tomorrow,
>> 16th August or Monday, 17th August*. Please inform the customer that
>> there is a separate specialized team for the installation.
>>
>> Thanks and Regards,
>>
>>
>> *Ashley Fernandes *
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
>> [email-masked]
>>
>> *A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Fri, Aug 14, 2020 at 12:16 PM <[email-masked]> wrote:
>>
>>> Hi Ashley,
>>>
>>> Please contact the vendor and advise how soon can they schedule
>>> installation for the SKU above.
>>>
>>> Customer has refused delivery as she was incorrectly advised by the
>>> driver that we do not arrange installation when she has paid 262.50 AED for
>>> the installation.
>>>
>>> Kindly treat this as an urgent matter as she is extremely upset.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>