Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Zubair Wahid <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Alvin Balmeo <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, [email-masked], Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 17 Aug 2020 09:04:45 +0300
List-Id: <ccteam.mumzworld.com>

Hi Alvin
I need to check with the team if this item was picked or not, but in any
case I will update you for CRA confirmation today.

Thanks
Zubair

On Mon, Aug 17, 2020, 9:01 AM Vipul Arora <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> : Kindly check and update here on
> priority
> ᐧ
>
> On Mon, 17 Aug 2020 at 08:10, Alvin Balmeo <[email-masked]> wrote:
>
>> Zubair Vipul,
>>
>> We are still following on this case. It's been a week without any
>> updates. Please advise if we can create CRA.
>>
>> +Ekta Jesswani <[email-masked]> +Rachael Abitogun
>> <[email-masked]> - FYI
>>
>> On Thu, 13 Aug 2020 at 17:31, Alvin Balmeo <[email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]>
>>>
>>> anyone who can update this case please?
>>>
>>> On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:
>>>
>>>> Any update on this?
>>>>
>>>> On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Zubair Wahid <[email-masked]> @Vipul Arora
>>>>> <[email-masked]> Please check this case and confirm
>>>>>
>>>>>
>>>>> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain/Sagar,
>>>>>>
>>>>>>
>>>>>> Please raise a CRA/refund for these 2 items as the customer has
>>>>>> already been following up for so long.
>>>>>>
>>>>>> She still has not received these items
>>>>>>
>>>>>>
>>>>>> 100145634_2 KSA-FAMC-33-102A
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>>>>>> Love - Adjustment Bassinet-33-102A
>>>>>>
>>>>>> 100145634_2 KSA-AIP-219234
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>>>>>> Tippee - Perfect Prep Machine - White
>>>>>>
>>>>>>
>>>>>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Asad,
>>>>>>>
>>>>>>> Looking into this case.
>>>>>>> We should have placed the replacement order or initiated refund back
>>>>>>> in April or May since the complaint.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ekta
>>>>>>>
>>>>>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Team, what is taking so long to close this case? Please prioritise
>>>>>>>> this and close. Adding @Vipul Arora <[email-masked]> to
>>>>>>>> support if its related to existing miss item cases.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
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>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Alvin Balmeo <[email-masked]>
>>>>>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>>>>>> [email-masked]>, lastmile <[email-masked]>
>>>>>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>>>>>> Jesswani <[email-masked]>
>>>>>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL
>>>>>>>> order
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Zubair Wahid <[email-masked]> we need an update for
>>>>>>>> this order that has been pending since April.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> please advise if we are to create CRA or the remaining items are to
>>>>>>>> be delivered.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>>>>> we're still getting comments from the customer on FB.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair/Naib,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer has an April order but was delivered last July 8th
>>>>>>>> with 2 missing items.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 100145634_2
>>>>>>>>
>>>>>>>> KSA-FAMC-33-102A
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>>>>>
>>>>>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 100145634_2
>>>>>>>>
>>>>>>>> KSA-AIP-219234
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>>>>>
>>>>>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>>>>>> #1129473
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise if we are still to send the missing item or are we to
>>>>>>>> refund the customer.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>   The customer has been posting on our social media constantly.
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Alvin
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Alvin
>>>>>>>>
>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards, *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards,
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>