Subject: Re: 600951421_2 - WRONG ITEMS PACKED AND DELIVERED
From: Mary Anne Agapito <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Uae Lastmile <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 17 Aug 2020 09:35:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Please ensure the right order will be given to 600951421_2 and vice versa.

The customer called again and needs her item today, tomorrow is her son's
birthday.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 17, 2020 at 9:31 AM Naib Khan <[email-masked]> wrote:

> Hi Mary,
>
> 600951452_1 collected yesterday will be switch label today.
>
> 600951421_2 will be collected today.
>
> Regards.
> Naib
>
>
> On Sun, 16 Aug 2020 at 17:52, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Naib,
>>
>> Any update on this, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Aug 16, 2020 at 1:09 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Naib,
>>>
>>> A gentle reminder on the above.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Aug 16, 2020 at 9:57 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Naib,
>>>>
>>>> Please collect and swap the two orders urgently.
>>>>
>>>> The customer whose order number is  600951421_2 needed her item max by
>>>> tomorrow as it is her son's birthday on Tuesday.
>>>>
>>>> @Alina D'Souza <[email-masked]> - please create the CRA for 2
>>>> orders asap, so last mile could collect it. 600951452_1 & 600951421_2
>>>>
>>>>
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Aug 15, 2020 at 5:16 PM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Michaela,
>>>>>
>>>>> This happened by mistake by packer. It got swapped with order
>>>>> # 600951452_1. @Naib Khan <[email-masked]> Can you please arrange
>>>>> a collection for both orders # 600951452_1 & 600951421_2.
>>>>> @Vipin Raj <[email-masked]> Please have a session with packer
>>>>> and issue a warning letter for not following SOP.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 15 Aug 2020 at 09:49, Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Muhammad Habib <[email-masked]>
>>>>>> @Mohit Caleb <[email-masked]>
>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>> @Mostafa saad <[email-masked]>
>>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Please see the received order . She did not order this.  Please
>>>>>> arrange collection and delivery of the right items asap
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Aug 15, 2020 at 9:32 AM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Good morning...
>>>>>>>
>>>>>>> Please check ASAP as the customer did not get the 2 items below
>>>>>>> instead , received a trolley. She needs these items immediately.
>>>>>>>
>>>>>>> JT-M38-B0760A
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217288> Sluban
>>>>>>> - Police Armored Car 4-in-1 - 116pcs
>>>>>>> JT-M38-B0752
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217298> Sluban
>>>>>>> - Model Bricks 50 Black Shark
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> --
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>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADm59Hj9jtFeP-0LgtLdXDEh6m7tPxQrmCqf6yjYL1B8mWsu9A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>