Subject: RE: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: "Maricris" <[email-masked]>
To: "'Abdelmohsen basha'" <[email-masked]>, "'Arjun'" <[email-masked]>, "'Abel'" <[email-masked]>, <[email-masked]>, <[email-masked]>, "Nikil" <[email-masked]>
Cc: "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>
Date: Mon, 17 Aug 2020 09:33:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Basha,

As I mentioned in my previous email, we don’t have available stock. Since we have a good business relationship, we will consider this matter for now. Please send back the item in our warehouse and we will try to do the reparation.

@Arjun/Nikil,

Kindly do the reparation once you received the item.

Thanks.

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com <http://www.algt-me.com/> 

P Save a tree. Please don't print this e-mail unless it's really necessary

 

From: Abdelmohsen basha [mailto:[email-masked]] 
Sent: Sunday, August 16, 2020 10:29 PM
To: Maricris <[email-masked]>; Arjun <[email-masked]>; Abel <[email-masked]>; [email-masked]; [email-masked]
Cc: Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective

Dear All,

As per the emails sequence, looking forward for your cooperation to fix the item, please check what exceptions can be done and feed me back.

Thanks

On Sun, 16 Aug 2020 at 17:53, Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Abdelmohsen,

Customer needs the item to be repaired or replacement

She received a gift hence and opened late, is there any chance we can repair this.

Please do not ship the item customer has gone to the complaint , please check if can do anything for the customer

Regards,

Alina

 

On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Abdelmohsen,

Waiting for the confirmation please allow 24 hrs

Regards,

Alina

On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Hello Alina,

Please advise when we shall ship the item back to the customer.

Thanks

On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Hello Alina,

Replacement or repair shall be within 1 week of purchasing as per the vendor.

Thanks

On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Abdelmohsen,

Is there no warranty or repair on this

Can we fix the wheels for her?

Regards,

Alina

On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Hello Alina,

As per the below emails, kindly inform the customer that we will send the item back as it already passed the period on which we can proceed the return.

Waiting for your feedback.

Thanks

On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Maricris, 

So we don't have any option to help our valued customer for this matter? 

Regards, 

Den mark 

On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As I checked the last purchased of this SKU was on 6 – July but item returned to us on 23-July.

So, this item complaint by your customer was purchased more than a month, we have a clear policy for b2b orders, if item is manufactured defect, we can replace or repair the item maximum of 7days from the date of purchased. 

Sorry but we cannot do anything, as well as we don’t have spare or available stock of this item.

 

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com <http://www.algt-me.com/> 

P Save a tree. Please don't print this e-mail unless it's really necessary

 

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, August 12, 2020 9:58 AM
To: Ivy; Abel
Cc: customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Michael Rolle; Abdelmohsen basha
Subject: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :I have received this bike and was as Eid gift for my friends baby girl, box was opened and fixed yesterday and noticed that the bike is unbalanced from tires as the front tire to the right side and not straight as shown in picture even though it has been fixed properly I need to replace it with a proper one  

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark 

 

-- 

Ahmed Basha

M: 0551525964

Returns Manager

[email-masked] <mailto:[email-masked]> 

www.mumzworld.com <http://www.mumzworld.com> 

  <https://docs.google.com/uc?export=download&id=1j88MXvMUrGNnqeYuPC6xmO0u4-GtIvHd&revid=0B_JkVZLXI0tYakI5N0VNK0s0RFdQcWl3a0RKMkdDNlpMU2hNPQ>