Subject: Re: 600951421_2 - WRONG ITEMS PACKED AND DELIVERED
From: Naib Khan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Uae Lastmile <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 17 Aug 2020 09:31:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary,

600951452_1 collected yesterday will be switch label today.

600951421_2 will be collected today.

Regards.
Naib

On Sun, 16 Aug 2020 at 17:52, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Naib,
>
> Any update on this, please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 1:09 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Naib,
>>
>> A gentle reminder on the above.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Aug 16, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Naib,
>>>
>>> Please collect and swap the two orders urgently.
>>>
>>> The customer whose order number is  600951421_2 needed her item max by
>>> tomorrow as it is her son's birthday on Tuesday.
>>>
>>> @Alina D'Souza <[email-masked]> - please create the CRA for 2
>>> orders asap, so last mile could collect it. 600951452_1 & 600951421_2
>>>
>>>
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Aug 15, 2020 at 5:16 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Michaela,
>>>>
>>>> This happened by mistake by packer. It got swapped with order
>>>> # 600951452_1. @Naib Khan <[email-masked]> Can you please arrange
>>>> a collection for both orders # 600951452_1 & 600951421_2.
>>>> @Vipin Raj <[email-masked]> Please have a session with packer and
>>>> issue a warning letter for not following SOP.
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> On Sat, 15 Aug 2020 at 09:49, Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Muhammad Habib <[email-masked]>
>>>>> @Mohit Caleb <[email-masked]>
>>>>> @Eugene Mugisa <[email-masked]>
>>>>> @Mostafa saad <[email-masked]>
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Please see the received order . She did not order this.  Please
>>>>> arrange collection and delivery of the right items asap
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 15, 2020 at 9:32 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Good morning...
>>>>>>
>>>>>> Please check ASAP as the customer did not get the 2 items below
>>>>>> instead , received a trolley. She needs these items immediately.
>>>>>>
>>>>>> JT-M38-B0760A
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217288> Sluban
>>>>>> - Police Armored Car 4-in-1 - 116pcs
>>>>>> JT-M38-B0752
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217298> Sluban
>>>>>> - Model Bricks 50 Black Shark
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> --
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>>>>> .
>>>>>
>>>>