Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Hyacinth Joyce <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, Edwin Thomas <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Mon, 17 Aug 2020 08:12:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

As advised we have created a new order so 600956888 as a replacement for
the above-mentioned order (so  600947242).

Kindly assist to deliver ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]> wrote:

> Hello Hyacinth,
>
> As per lfs SKU # TM-73658 was not picked and packed. Please create another
> order for the same and let us know.
>
> Best Regards,
>
>
> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Naib,
>>
>> The customer with so  600947242 received the delivery of the sample/free
>> items but not the Pampers.
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>>
>>> Hi Hyacinth,
>>>
>>> Order delivered.
>>>
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Habib,
>>>>
>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Edwin,
>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>>>> reserved in LFS.
>>>>>
>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Muhammad,
>>>>>>
>>>>>>          Could you please mention the sample items found on LFS for
>>>>>> this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for
>>>>>> this order *600946688 * in LFS.
>>>>>>
>>>>>>
>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Mary,
>>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>>> contained only sample items.
>>>>>>> Please create a new SO for the same
>>>>>>>
>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>
>>>>>>>> Please deliver asap.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>>> <[email-masked]>
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Reimil
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>> 600947580_2
>>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>
>>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2
>>>>>>>>>>> needs to be delivered ASAP too.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please assist.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>
>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>
>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
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>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com
>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>> .
>>>>>>>>>>>>>
>>>>>>>>>>>> --
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>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>> To view this discussion on the web visit
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>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks & regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> Thanks & regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> Edwin Thomas
>>>>>> Netsuite Developer
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>