Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Hyacinth Joyce <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 16 Aug 2020 16:42:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rukshana,

The customer for so  600947907_2  called again to follow up. She ordered
for food items which are needed urgently.

Kindly assist to deliver the above-mentioned order numbers to the correct
customer ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked]>
wrote:

> On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:
>
> Hi Priyanka,
>
> Items inside are really different as both customers' orders got mixed up.
>
> I just spoke with Wasim whose order number is  600950972 and again he
> confirmed, the order number outside the box was not his. He incorrectly
> received 600947907_2.
>
> Please collect the 2 orders from both customers and swap it.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>>
>> Hi Rukshana,
>>
>> Any update on this case?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Rukhsana,
>>>
>>> My colleague spoke with Wasim whose order number was under 600950972 and
>>> confirmed outside the box the order # was 600947907_2. He knew it was not
>>> his order and he was the one who gave that order number to us.
>>>
>>> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are
>>> unable to confirm.
>>>
>>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>
>>> - please assist.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
>>> wrote:
>>>
>>>> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> The 2 subject orders got mixed up.
>>>>
>>>> The below customer got the order intended for 600947907_2
>>>>
>>>> SHIP TO
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Wasim
>>>> Shaikh
>>>> Tourist Club Area
>>>> Near Electra park
>>>> Black horse saloon building no 12, /1504
>>>> Abu Dhabi
>>>> United Arab Emirates Map
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>> SHIP AREA
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Tourist
>>>> Club Area
>>>> SHIP PHONE
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>> +971568314156
>>>>
>>>>
>>>> And 600947907_2 received the other one
>>>>
>>>>
>>>> Shipping Address
>>>> SHIP TO
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>maheen
>>>> khan
>>>> Al Markaziyah
>>>> Hamdan street - behind crowne plaza hotel
>>>> 27(chowking rest buildg) appt # 502
>>>> Abu Dhabi
>>>> United Arab Emirates Map
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>> SHIP AREA
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Al
>>>> Markaziyah
>>>> SHIP PHONE
>>>> <#m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>> +971529217526
>>>>
>>>> The house help of Maheen Khan, already threw the box as she didn't
>>>> notice it was the wrong item.
>>>>
>>>> Please collect the orders from 2 respective customers and deliver it
>>>> accordingly.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> Dear Team ,
>>>>
>>>> I just confirmed with both customers and the delivery boy and come to
>>>> the conclusion as both items are delivered  accordingly the order
>>>> numbers.But the products inside the boxes are different.
>>>>
>>>> Thank you
>>>> --
>>>> *Priyata Rai*
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268297
>>>>
>>> Dear Team,
>>
>> Greeting of the day.
>>
>>  The both items are delivered accordingly the order numbers, but product
>> inside the boxes are different so which kind of update you want.there is
>> need to collect the orders from the both the customers? if yes then please
>> update me.
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
> Dear team.
>
> Noted with thanks
> --
> *Priyanka Jadhav*
> Operations Cum Sales Coordinator
> + 971 565268107
>