Subject: RE: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective
From: Pinky Dechimo <[email-masked]>
To: Denmark A <[email-masked]>, Stella Lee <[email-masked]>
Cc: Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Nespresso <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Technical <[email-masked]>
Date: Sun, 16 Aug 2020 10:07:58 +0000
List-Id: <ccteam.mumzworld.com>

Hi! Stella,

Please advise if below machine already received in warehouse.

Kindly update us the status.

Thank you & Best Regards,

Pinky Dechimo | Trade Coordinator

[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 321 0888    Mob: +971 50 955 6197
800NESPRESSO (800637773776)    www.buynespresso.com<http://www.buynespresso.com/>

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From: Denmark A <[email-masked]>
Sent: Sunday, August 16, 2020 1:57 PM
To: Pinky Dechimo <[email-masked]>
Cc: Yuri Myronov <[email-masked]>; LPO Perfetto <[email-masked]>; Perfetto Ecommerce <[email-masked]>; Nespresso <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Stella Lee <[email-masked]>; Technical <[email-masked]>
Subject: Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective

Dear Pinky,

Could you please update us here, thank you.

Regards,
Den mark

On Wed, Aug 12, 2020 at 11:05 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Pinky,

Item is with us. We can send this by tomorrow.

Regards,
Den mark

On Wed, Aug 12, 2020 at 11:03 AM Pinky Dechimo <[email-masked]<mailto:[email-masked]>> wrote:
Hi! Denmark,

Please advise if where is the machine ?

Are you going to send us or we will collect it directly from the customer?

Thank you & Best Regards,

Pinky Dechimo | Trade Coordinator

[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 321 0888    Mob: +971 50 955 6197
800NESPRESSO (800637773776)    www.buynespresso.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=HZoVd8L6qG9cHZK05qiEkHn1HRkkyCelSSUwx1kpPQo&m=dti43dP4fu0d-Rs9jWu8uVqxG24-k2BZDB9znwv4i50&s=5qk2V-NstOykXiS-ibhpxjG5ianFWDJyrFPurnA7dMU&e=>

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 10:25 AM
To: Pinky Dechimo <[email-masked]<mailto:[email-masked]>>
Cc: Yuri Myronov <[email-masked]<mailto:[email-masked]>>; LPO Perfetto <[email-masked]<mailto:[email-masked]>>; Perfetto Ecommerce <[email-masked]<mailto:[email-masked]>>; Nespresso <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Stella Lee <[email-masked]<mailto:[email-masked]>>; Technical <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective

Dear Pinky,

Please find the attached sales invoice for your reference.
Also see the customer details and serial number below.

Name
louise.quinn louise.quinn
Mob #
971508130457
Email
[email-masked]<mailto:[email-masked]>

Regards,
Den mark

On Tue, Aug 11, 2020 at 9:55 AM Pinky Dechimo <[email-masked]<mailto:[email-masked]>> wrote:
Hi! Denmark,

Kindly send us the details of customer same as machine’s serial nos. to check the previous history.

Thank you & Best Regards,

Pinky Dechimo | Trade Coordinator

[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 321 0888    Mob: +971 50 955 6197
800NESPRESSO (800637773776)    www.buynespresso.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=HZoVd8L6qG9cHZK05qiEkHn1HRkkyCelSSUwx1kpPQo&m=dti43dP4fu0d-Rs9jWu8uVqxG24-k2BZDB9znwv4i50&s=5qk2V-NstOykXiS-ibhpxjG5ianFWDJyrFPurnA7dMU&e=>

Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 11, 2020 9:48 AM
To: Pinky Dechimo <[email-masked]<mailto:[email-masked]>>; Yuri Myronov <[email-masked]<mailto:[email-masked]>>; LPO Perfetto <[email-masked]<mailto:[email-masked]>>; Perfetto Ecommerce <[email-masked]<mailto:[email-masked]>>; Nespresso <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :Item has already been returned once and after receiving it back on the 13th of July, the milk dispenser stopped working again 2 weeks later!! This shouldn't be happening to a machine that was only purchased 3 months ago. I don't want to repair it a second time, as it will likely happen again and I just don't trust that it is a good model, so I wish to get my money back please.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark