Subject: Re: Order# 100150475_1 SKU: KSA-TT-LIT-644658
From: Vipul Arora <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Angeli Fontillas <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 16 Aug 2020 13:44:11 +0400
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]> : Kindly create CRA for
the same
ᐧ

On Sun, 16 Aug 2020 at 13:26, Zubair Wahid <[email-masked]> wrote:

> @Vipul Arora <[email-masked]>
>
> 1238224 this ticket number is in the sheet share for refund to customer
> for missing items, hussain needs to process the refund. This item will be
> charged to tamer.
>
> On Thu, Aug 13, 2020 at 3:43 PM Vipul Arora <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> : Kindly check here as per you
>> update missing item was shipped
>> ᐧ
>>
>> On Thu, 13 Aug 2020 at 16:00, Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> The CM received only 2 items from _1, the last item is missing.
>>>
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Thu, Aug 13, 2020 at 3:56 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Vipul
>>>>
>>>> The CM did not receive the missing item, she keeps calling to follow up.
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Thu, Aug 13, 2020 at 2:53 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Taqwa,
>>>>>
>>>>> Missing item was shipped and already delivered on 6th August. Same was
>>>>> updated old ticket 1194454.
>>>>>
>>>>> Please confirm with the customer and let m know if not solved.
>>>>>
>>>>> @Asad <[email-masked]> : fyi
>>>>>
>>>>>
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Thu, 13 Aug 2020 at 14:35, Asad . <[email-masked]> wrote:
>>>>>
>>>>>> @[email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Adding Vipul to check the old files which might tell us if we have
>>>>>> re-shipped or we need to refund?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Taqwa Ali <[email-masked]>
>>>>>> *Date: *Thursday, 13 August 2020 at 2:33 PM
>>>>>> *To: *Hussain Firoz Miyagamwala <[email-masked]>, Zubair
>>>>>> Wahid <[email-masked]>, Asad <[email-masked]>
>>>>>> *Cc: *Angeli Fontillas <[email-masked]>, Ahmed Irfan <
>>>>>> [email-masked]>, customer care <[email-masked]>, Yaseen
>>>>>> Shaqra <[email-masked]>
>>>>>> *Subject: *Re: Order# 100150475_1 SKU: KSA-TT-LIT-644658
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist, and update, CM want a refund
>>>>>>
>>>>>>
>>>>>>
>>>>>> MISSING ITEM SINCE 15-May
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan
>>>>>> <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Taqwa
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Aug 3, 2020 at 12:29 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>>> <[email-masked]> Please update us urgently
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Aug 1, 2020 at 1:35 PM Angeli Fontillas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update, customer is constantly following up.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 22 Jul 2020 at 17:41, Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Zubair and Ahmed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please note that the customer confirmed that she did not
>>>>>> receive the below item
>>>>>>
>>>>>>
>>>>>>
>>>>>> KSA-TT-LIT-644658
>>>>>>
>>>>>>
>>>>>>
>>>>>> the customer wants a refund urgently or she will complain to DED
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>> *Error! Filename not specified.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Regards,*
>>>>>>
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>> *Error! Filename not specified.*
>>>>>>
>>>>>>