Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Edwin Thomas <[email-masked]>
To: Muhammad Habib <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 10:59:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Muhammad,

         Could you please mention the sample items found on LFS for this
order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for this
order *600946688 * in LFS.

@Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS

On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <[email-masked]>
wrote:

> Dear Mary,
> Order completely picked, packed and deleted from loading as it contained
> only sample items.
> Please create a new SO for the same
>
> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> One more order for Pampers -  600946688.
>>
>> Please deliver asap.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <[email-masked]>
>> wrote:
>>
>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>> <[email-masked]>
>>>
>>> Thanks!
>>>
>>> Regards,
>>> Reimil
>>>
>>>
>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hyacinth,
>>>> 600947580_2
>>>> Order completely picked, packed and loaded with Road rider.
>>>> @Naib Khan <[email-masked]> FYA
>>>>
>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi  Syed,
>>>>>
>>>>> In addition to the above-mentioned order, so  600947580_2  needs to
>>>>> be delivered ASAP too.
>>>>>
>>>>>
>>>>> Please assist.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:
>>>>>
>>>>>> Hello Edwin,
>>>>>>
>>>>>> 600947574_3
>>>>>> Order completely picked/packed. Release for loading
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Michaela,
>>>>>>>
>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers,
>>>>>>> Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>
>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> looping
>>>>>>>>
>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>
>>>>>>>> Hi All,
>>>>>>>>
>>>>>>>> Good morning...
>>>>>>>>
>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>
>>>>>>>> Please advise us what needs to be communicated to the customers as
>>>>>>>> they are waiting for their orders. May we know the time frame? Will the
>>>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>>>> offer.
>>>>>>>>
>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Erica,
>>>>>>>>>
>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>
>>>>>>>>> Does it mean we (cc team) don't have to place a new order anymore?
>>>>>>>>> Some have been committed others were not. To top it off, majority of which
>>>>>>>>> are COD orders. Some customers already paid the full amount even if the
>>>>>>>>> item was not included but others refused to pay and return the other
>>>>>>>>> shipment they have with us.
>>>>>>>>>
>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>
>>>>>>>>> Pampers have not been committed but the driver asked the customer
>>>>>>>>> to pay 98 so the customer refused to take the other item. In this case, do
>>>>>>>>> we have to place a new order or outbound team will dispatch it under the
>>>>>>>>> same SO?
>>>>>>>>>
>>>>>>>>> If we are going to place a new order, there is a huge discrepancy
>>>>>>>>> in the price.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise. Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> Edwin Thomas
>>>>>>> Netsuite Developer
>>>>>>>
>>>>>>> --
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>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
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>>>>> To view this discussion on the web visit
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>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>
> --
>
>
> Thanks & regards,
>
>
>
>

-- 
Regards,
Edwin Thomas
Netsuite Developer