Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Muhammad Habib <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Edwin Thomas <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 10:48:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,
Order completely picked, packed and deleted from loading as it contained
only sample items.
Please create a new SO for the same

On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> One more order for Pampers -  600946688.
>
> Please deliver asap.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <[email-masked]>
> wrote:
>
>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>> <[email-masked]>
>>
>> Thanks!
>>
>> Regards,
>> Reimil
>>
>>
>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Hi Hyacinth,
>>> 600947580_2
>>> Order completely picked, packed and loaded with Road rider.
>>> @Naib Khan <[email-masked]> FYA
>>>
>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi  Syed,
>>>>
>>>> In addition to the above-mentioned order, so  600947580_2  needs to be
>>>> delivered ASAP too.
>>>>
>>>>
>>>> Please assist.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Edwin,
>>>>>
>>>>> 600947574_3
>>>>> Order completely picked/packed. Release for loading
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Michaela,
>>>>>>
>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers,
>>>>>> Size 1, Newborn, 2-5 kg, Valu)
>>>>>>
>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> looping
>>>>>>>
>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Good morning...
>>>>>>>
>>>>>>> Just a kind reminder on this issue.
>>>>>>>
>>>>>>> Please advise us what needs to be communicated to the customers as
>>>>>>> they are waiting for their orders. May we know the time frame? Will the
>>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>>> offer.
>>>>>>>
>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Erica,
>>>>>>>>
>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>
>>>>>>>> Does it mean we (cc team) don't have to place a new order anymore?
>>>>>>>> Some have been committed others were not. To top it off, majority of which
>>>>>>>> are COD orders. Some customers already paid the full amount even if the
>>>>>>>> item was not included but others refused to pay and return the other
>>>>>>>> shipment they have with us.
>>>>>>>>
>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>
>>>>>>>> Pampers have not been committed but the driver asked the customer
>>>>>>>> to pay 98 so the customer refused to take the other item. In this case, do
>>>>>>>> we have to place a new order or outbound team will dispatch it under the
>>>>>>>> same SO?
>>>>>>>>
>>>>>>>> If we are going to place a new order, there is a huge discrepancy
>>>>>>>> in the price.
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> Edwin Thomas
>>>>>> Netsuite Developer
>>>>>>
>>>>>> --
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>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>

-- 

Thanks & regards,