Subject: RE: Order #600929656 // AEW-2835750110 // Maxi-Cosi Kori Bouncer Essential - Graphite // DAMAGED
From: Abdulmonim <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Denmark A <[email-masked]>, Returns.fc <[email-masked]>
Cc: Suzanne <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 16 Aug 2020 06:19:14 +0000
List-Id: <ccteam.mumzworld.com>

Hello Den Mark,

We regret for that, so we suggest a prompt action to issue a GRV and make new PO where deliver it tomorrow to your customer.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Hyacinth Joyce <[email-masked]>
Sent: Sunday, August 16, 2020 10:13 AM
To: Abdulmonim <[email-masked]>; Denmark A <[email-masked]>; Returns.fc <[email-masked]>
Cc: Suzanne <[email-masked]>; customer care <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600929656 // AEW-2835750110 // Maxi-Cosi Kori Bouncer Essential - Graphite // DAMAGED

Hi team,

The customer called again to follow up and is very upset about the delay. The customer informed that she already gave birth and needs the replacement URGENTLY.

Kindly check on priority and give us an update today.

Thank you.

Please
Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 13 Aug 2020 at 16:55, Abdulmonim <[email-masked]<mailto:[email-masked]>> wrote:
Hi Den mark,

Actually we are waiting supplier decision, hopefully very soon.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 4:14 PM
To: Abdulmonim <[email-masked]<mailto:[email-masked]>>
Cc: Suzanne <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600929656 // AEW-2835750110 // Maxi-Cosi Kori Bouncer Essential - Graphite // DAMAGED

Dear Abdulmonim,

Please respond thank you.

Regards,
Den mark

On Tue, Aug 11, 2020 at 8:30 AM Abdulmonim <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

@Suzanne<mailto:[email-masked]>
Okay send it back to check.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 5:25 PM
To: Abdulmonim <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600929656 // AEW-2835750110 // Maxi-Cosi Kori Bouncer Essential - Graphite // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Customer wants a replacement due to giving birth this week.

Reason of return: Received with scratches / Damaged

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark