Subject: Re: 600951421_2 - WRONG ITEMS PACKED AND DELIVERED
From: Mary Anne Agapito <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Uae Lastmile <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 16 Aug 2020 09:57:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Please collect and swap the two orders urgently.

The customer whose order number is  600951421_2 needed her item max by
tomorrow as it is her son's birthday on Tuesday.

@Alina D'Souza <[email-masked]> - please create the CRA for 2 orders
asap, so last mile could collect it. 600951452_1 & 600951421_2

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Aug 15, 2020 at 5:16 PM Syed Yakoob <[email-masked]> wrote:

> Hello Michaela,
>
> This happened by mistake by packer. It got swapped with order
> # 600951452_1. @Naib Khan <[email-masked]> Can you please arrange a
> collection for both orders # 600951452_1 & 600951421_2.
> @Vipin Raj <[email-masked]> Please have a session with packer and
> issue a warning letter for not following SOP.
>
> Best Regards,
>
>
>
> On Sat, 15 Aug 2020 at 09:49, Michaela Manibo <
> [email-masked]> wrote:
>
>> @Muhammad Habib <[email-masked]>
>> @Mohit Caleb <[email-masked]>
>> @Eugene Mugisa <[email-masked]>
>> @Mostafa saad <[email-masked]>
>>
>> Hi All,
>>
>> Please see the received order . She did not order this.  Please arrange
>> collection and delivery of the right items asap
>>
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 9:32 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Good morning...
>>>
>>> Please check ASAP as the customer did not get the 2 items below instead
>>> , received a trolley. She needs these items immediately.
>>>
>>> JT-M38-B0760A
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217288> Sluban
>>> - Police Armored Car 4-in-1 - 116pcs
>>> JT-M38-B0752
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217298> Sluban
>>> - Model Bricks 50 Black Shark
>>>
>>>
>>> Thanks
>>>
>>> --
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>> .
>>
>