Subject: Re: Urgent Cases
From: Vipul Arora <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Zubair Wahid <[email-masked]>, Pavankumar A <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sun, 16 Aug 2020 09:56:01 +0400
List-Id: <ccteam.mumzworld.com>

@Pavankumar A <[email-masked]> : Kindly confirm here as the
customer received damaged item due to heat.

100142271_2 ASTA-HG205
ASK-8702480
HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
items  1144845
ᐧ

On Sun, 16 Aug 2020 at 07:42, Shady Elgendy <[email-masked]> wrote:

> @Vipul Arora <[email-masked]> @Zubair Wahid <[email-masked]> Is
> this done?
> ᐧ
>
> On Thu, Aug 13, 2020 at 4:03 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Zubair Wahid <[email-masked]> Please check and confirm so we can
>> proceed with the CRA for the order below
>>
>> 100142271_2 ASTA-HG205
>> ASK-8702480
>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>> damaged items  1144845
>>
>>
>> On Thu, Aug 13, 2020 at 3:50 PM Vipul Arora <[email-masked]> wrote:
>>
>>> +Pavankumar A <[email-masked]> : Please inform 3pl about the
>>> same and need to put liability on them.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> : once confirmed by
>>> Pavan create CRA
>>> ᐧ
>>>
>>> On Wed, 12 Aug 2020 at 16:13, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> Please check and confirm so we
>>>> can proceed with the CRA for the order below
>>>>
>>>> 100142271_2 ASTA-HG205
>>>> ASK-8702480
>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>> damaged items  1144845
>>>>
>>>>
>>>>
>>>> On Tue, Aug 11, 2020 at 7:14 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Sagar Khawani <[email-masked]> : Please confirm on the refund
>>>>> status.
>>>>>
>>>>> On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Please find the below.
>>>>>>
>>>>>> Order Number CRA
>>>>>> 100145915_2 CRAKTM9861
>>>>>> 100156825_2  CRAKTM9862
>>>>>> 100148896_1 CRAKTM9863
>>>>>> 100163244_1  CRAKTM9864
>>>>>> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
>>>>>> coordinate with the courier on this as this was damaged by the courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>> Reordered  Items Value  Zubair Comment  Incident #
>>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA
>>>>>>> (Lost on tamer) 1233100
>>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>>> GT-CH02525
>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA
>>>>>>> (lost on tamer) 1125544
>>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>>>>>>> for CRA (lost on tamer) 1184778
>>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>>   KSA-IA-11507089
>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>>>>>>> for CRA (lost on Tamer) 1233118
>>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer)
>>>>>>> 1233149
>>>>>>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to
>>>>>>> tamer) 1125544
>>>>>>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the
>>>>>>> courier (proceed to CRA)  1144845
>>>>>>> ASK-8702480
>>>>>>> HGT-700697251982
>>>>>>>
>>>>>>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>>>>>>> hussain can create the CRA at the soonest
>>>>>>>>
>>>>>>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please update us up
>>>>>>>>>
>>>>>>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases
>>>>>>>>>> first in the morning and update so we refund to the customer.
>>>>>>>>>>
>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once
>>>>>>>>>> confirmed by Zubair please refund to the customer
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>>>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>>>>>>> items  1233100
>>>>>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>>>>>> GT-CH02525
>>>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17
>>>>>>>>>> AED Please create CRA for the Items needs a refund 1184778
>>>>>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>>>>>   KSA-IA-11507089
>>>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9
>>>>>>>>>> AED Please create CRA for the Items needs a refund 1233118
>>>>>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund
>>>>>>>>>> for the damaged items  1144845
>>>>>>>>>> ASK-8702480
>>>>>>>>>> HGT-700697251982
>>>>>>>>>>
>>>>>>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Vipul,
>>>>>>>>>>>
>>>>>>>>>>> Please find the details required below
>>>>>>>>>>>
>>>>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>>>>> 100145915_2
>>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from
>>>>>>>>>>> Shipa, the customer wants a refund for the missing items
>>>>>>>>>>> 1233100
>>>>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>> 355.17 AED Please create CRA for the Items needs a refund
>>>>>>>>>>> 1184778
>>>>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a
>>>>>>>>>>> refund 1233118
>>>>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>>>>> 100152219_2 ASTA-HG205
>>>>>>>>>>> ASK-8702480
>>>>>>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for
>>>>>>>>>>> the damaged items  1144845
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Yaseen,
>>>>>>>>>>>>
>>>>>>>>>>>> As discussed on call I see most of the tickets are closed,
>>>>>>>>>>>> please share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Vipul
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and
>>>>>>>>>>>>>> close these cases today it self. Some of these are pending since April. I
>>>>>>>>>>>>>> want commitment from all of you to close these cases today.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Any approval required from me?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain
>>>>>>>>>>>>>> Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update us at the soonest, the customer is following up
>>>>>>>>>>>>>> n the refund
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please check the and confirm the items that needs a refund
>>>>>>>>>>>>>> below, we have placed a new order for the available items 600930357
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Order Number*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Items needs refund*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Missing items Reordered *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Comment *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100145915_2
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>>>>>> GT-CH02525
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 203.73 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TC-TT423228
>>>>>>>>>>>>>> GT-CH79467-31
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1,196.62 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The order is showing cancelled from Shipa, the customer wants
>>>>>>>>>>>>>> a refund for the missing items
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100152219_4
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 54.93 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100156825_2
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 590 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 355.17 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100148896_1
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 522.01 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 110.9 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100163244_1
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 59 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Wrong color received
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Yaseen
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please create a new order for mentioned items including the
>>>>>>>>>>>>>> wrong color item. We will dispatch them together.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update us up on the cases
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue
>>>>>>>>>>>>>> and she received pink
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer has another issue now. For order # 100156825_2
>>>>>>>>>>>>>> . She received part of the items, below items are missing:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec
>>>>>>>>>>>>>> rather than 168)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Alaa
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> as discussed yesterday about dispatching the shipments, until
>>>>>>>>>>>>>> not there are no records on the shipments
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer needs an answer today
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly check and advise
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Yes Asad
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Has this case been addressed?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>,
>>>>>>>>>>>>>> Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa
>>>>>>>>>>>>>> <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>>>>>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Asad
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We need your support here
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer is ordering frequently from us and her lifetime
>>>>>>>>>>>>>> sales since April until today is 17,841.59 AED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> She is facing several issues with all the orders that she
>>>>>>>>>>>>>> placed, and her due date is next week
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml)
>>>>>>>>>>>>>> ASK-8702480 – (31.50AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml
>>>>>>>>>>>>>> HGT-700697251982 – (31.50AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to
>>>>>>>>>>>>>> Shipa but until today it is not shipped
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>>>> (23AED)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Mohammed*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
>