Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>
Cc: Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 16 Aug 2020 09:31:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rukshana,

Any update on this case?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Rukhsana,
>
> My colleague spoke with Wasim whose order number was under 600950972 and
> confirmed outside the box the order # was 600947907_2. He knew it was not
> his order and he was the one who gave that order number to us.
>
> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable
> to confirm.
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
> please assist.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>>
>> Hi Team,
>>
>> The 2 subject orders got mixed up.
>>
>> The below customer got the order intended for 600947907_2
>>
>> SHIP TO <#m_2213847538556669902_m_7632809117387947548_NOP>Wasim Shaikh
>> Tourist Club Area
>> Near Electra park
>> Black horse saloon building no 12, /1504
>> Abu Dhabi
>> United Arab Emirates Map
>> <#m_2213847538556669902_m_7632809117387947548_NOP>
>> SHIP AREA <#m_2213847538556669902_m_7632809117387947548_NOP>Tourist Club
>> Area
>> SHIP PHONE <#m_2213847538556669902_m_7632809117387947548_NOP>
>> +971568314156
>>
>>
>> And 600947907_2 received the other one
>>
>>
>> Shipping Address
>> SHIP TO <#m_2213847538556669902_m_7632809117387947548_NOP>maheen khan
>> Al Markaziyah
>> Hamdan street - behind crowne plaza hotel
>> 27(chowking rest buildg) appt # 502
>> Abu Dhabi
>> United Arab Emirates Map
>> <#m_2213847538556669902_m_7632809117387947548_NOP>
>> SHIP AREA <#m_2213847538556669902_m_7632809117387947548_NOP>Al Markaziyah
>> SHIP PHONE <#m_2213847538556669902_m_7632809117387947548_NOP>
>> +971529217526
>>
>> The house help of Maheen Khan, already threw the box as she didn't notice
>> it was the wrong item.
>>
>> Please collect the orders from 2 respective customers and deliver it
>> accordingly.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> Dear Team ,
>>
>> I just confirmed with both customers and the delivery boy and come to the
>> conclusion as both items are delivered  accordingly the order numbers.But
>> the products inside the boxes are different.
>>
>> Thank you
>> --
>> *Priyata Rai*
>> Operations Cum Sales Coordinator
>> + 971 565268297
>>
>