Subject: Re: Item w/ Security Tag - 600938532// SKU: LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 16 Aug 2020 09:18:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The customer was informed and agreed to have store credit instead.

Closing this case now.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 9:14 AM Denmark A <[email-masked]> wrote:

> Dear Mary,
>
> Yes it is also damaged.
>
> Regards,
>
> On Sun, Aug 16, 2020 at 9:12 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Muhammad,
>>
>> That is noted.
>>
>> @Denmark A <[email-masked]>  - how about the returned item, is it
>> also damaged?
>>
>> Please advise so I would be able to inform the customer and find another
>> way to resolve the issue.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Aug 16, 2020 at 9:06 AM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Hi Mary,
>>>
>>> Order 600954884 has been cancelled as item found damaged
>>>
>>> On Sat, Aug 15, 2020 at 6:53 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please do not dispatch the new order  - 600954884
>>>>
>>>> There is an issue with the item, it's damaged.
>>>>
>>>> @Denmark A <[email-masked]>  -  vendor is waiting for your
>>>> reply. Kindly assist.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Aug 15, 2020 at 12:48 PM Nishant Kumar <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> How you removed the tag,
>>>>>
>>>>>
>>>>>
>>>>> To remove tag we are using tag detacher.
>>>>>
>>>>>
>>>>>
>>>>> Thank You and Kind Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *NISHANT KUMAR*
>>>>>
>>>>> Assistant Manager - Warehouse Operations
>>>>>
>>>>> Retail Franchise Division
>>>>>
>>>>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>>>>
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *lalsgroup.com <http://www.lalsgroup.com/>*
>>>>>
>>>>> <http://www.lalsgroup.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Saturday, August 15, 2020 12:28 PM
>>>>> *To:* Nishant Kumar <[email-masked]>
>>>>> *Cc:* Laura White <[email-masked]>; customer care <
>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>> Muhammad Habib <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>>> *Subject:* Re: Item w/ Security Tag - 600938532// SKU:
>>>>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>>>>
>>>>>
>>>>>
>>>>> Dear Nishant,
>>>>>
>>>>>
>>>>>
>>>>> Upon removing the security tag from the item, we found out that there
>>>>> is hole hiding from the tag.
>>>>>
>>>>> Please see the photo below for your reference.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 15, 2020 at 10:19 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Nishant,
>>>>>
>>>>>
>>>>>
>>>>> It seems there is no need to return the items to you anymore as our
>>>>> team was able to find a way on how to remove it.
>>>>>
>>>>>
>>>>>
>>>>> Thank you anyway for your assistance.
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]>  - as per advised, new SO created
>>>>> 600954884
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 15, 2020 at 9:38 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Nishant,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your prompt response.
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]>  - please assist.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 15, 2020 at 9:35 AM Nishant Kumar <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Mary,
>>>>>
>>>>>
>>>>>
>>>>> Apologies for the inconvenience,
>>>>>
>>>>>
>>>>>
>>>>> Kindly give it to your driver who comes for pickup, will remove
>>>>> immediately, and give back .
>>>>>
>>>>>
>>>>>
>>>>> Thank You and Kind Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *NISHANT KUMAR*
>>>>>
>>>>> Assistant Manager - Warehouse Operations
>>>>>
>>>>> Retail Franchise Division
>>>>>
>>>>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>>>>
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *lalsgroup.com <http://www.lalsgroup.com>*
>>>>>
>>>>> <http://www.lalsgroup.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>> *Sent:* Saturday, August 15, 2020 9:31 AM
>>>>> *To:* Nishant Kumar <[email-masked]>; Laura White <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Denmark A <[email-masked]>;
>>>>> Muhammad Habib <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>
>>>>> *Subject:* Item w/ Security Tag - 600938532// SKU:
>>>>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> We have a customer who returned her order because it has a security
>>>>> tag on it. Since she still wants it, please remove the said tag.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We still have 1 more item that has the same issue, we will hand it
>>>>> over as well.
>>>>>
>>>>>
>>>>>
>>>>> @Muhammad Habib <[email-masked]> @Outbound.fc
>>>>> <[email-masked]> - please give the other stock to Denmark
>>>>> so he will return it to the vendor
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]> @Returns.fc
>>>>> <[email-masked]> - once the tag has been removed, please
>>>>> reship one of the items under the same SO (600938532)
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> This email message has been delivered safely and archived online by
>>>>> Mimecast.
>>>>> For more information please visit http://www.mimecast.com
>>>>> ------------------------------
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>