Subject: Re: Item w/ Security Tag - 600938532// SKU: LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
From: Muhammad Habib <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 16 Aug 2020 09:06:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary,

Order 600954884 has been cancelled as item found damaged

On Sat, Aug 15, 2020 at 6:53 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please do not dispatch the new order  - 600954884
>
> There is an issue with the item, it's damaged.
>
> @Denmark A <[email-masked]>  -  vendor is waiting for your reply.
> Kindly assist.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Aug 15, 2020 at 12:48 PM Nishant Kumar <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> How you removed the tag,
>>
>>
>>
>> To remove tag we are using tag detacher.
>>
>>
>>
>> Thank You and Kind Regards
>>
>>
>>
>>
>>
>> *NISHANT KUMAR*
>>
>> Assistant Manager - Warehouse Operations
>>
>> Retail Franchise Division
>>
>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>
>> *E* [email-masked] <[email-masked]>*
>>
>> *lalsgroup.com <http://www.lalsgroup.com/>*
>>
>> <http://www.lalsgroup.com/>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, August 15, 2020 12:28 PM
>> *To:* Nishant Kumar <[email-masked]>
>> *Cc:* Laura White <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Muhammad
>> Habib <[email-masked]>; Outbound.fc <[email-masked]>;
>> Mary Anne Agapito <[email-masked]>
>> *Subject:* Re: Item w/ Security Tag - 600938532// SKU:
>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>
>>
>>
>> Dear Nishant,
>>
>>
>>
>> Upon removing the security tag from the item, we found out that there is
>> hole hiding from the tag.
>>
>> Please see the photo below for your reference.
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 10:19 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Nishant,
>>
>>
>>
>> It seems there is no need to return the items to you anymore as our team
>> was able to find a way on how to remove it.
>>
>>
>>
>> Thank you anyway for your assistance.
>>
>>
>>
>> @Denmark A <[email-masked]>  - as per advised, new SO created
>> 600954884
>>
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 9:38 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Nishant,
>>
>>
>>
>> Thank you for your prompt response.
>>
>>
>>
>> @Denmark A <[email-masked]>  - please assist.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Aug 15, 2020 at 9:35 AM Nishant Kumar <
>> [email-masked]> wrote:
>>
>> Dear Mary,
>>
>>
>>
>> Apologies for the inconvenience,
>>
>>
>>
>> Kindly give it to your driver who comes for pickup, will remove
>> immediately, and give back .
>>
>>
>>
>> Thank You and Kind Regards
>>
>>
>>
>>
>>
>> *NISHANT KUMAR*
>>
>> Assistant Manager - Warehouse Operations
>>
>> Retail Franchise Division
>>
>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>
>> *E* [email-masked] <[email-masked]>*
>>
>> *lalsgroup.com <http://www.lalsgroup.com>*
>>
>> <http://www.lalsgroup.com/>
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Saturday, August 15, 2020 9:31 AM
>> *To:* Nishant Kumar <[email-masked]>; Laura White <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Denmark A <[email-masked]>; Muhammad
>> Habib <[email-masked]>; Outbound.fc <[email-masked]>
>> *Subject:* Item w/ Security Tag - 600938532// SKU:
>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> We have a customer who returned her order because it has a security
>> tag on it. Since she still wants it, please remove the said tag.
>>
>>
>>
>>
>>
>>
>> We still have 1 more item that has the same issue, we will hand it over
>> as well.
>>
>>
>>
>> @Muhammad Habib <[email-masked]> @Outbound.fc
>> <[email-masked]> - please give the other stock to Denmark so
>> he will return it to the vendor
>>
>>
>>
>> @Denmark A <[email-masked]> @Returns.fc <[email-masked]> -
>> once the tag has been removed, please reship one of the items under the
>> same SO (600938532)
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
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-- 

Thanks & regards,