Subject: Re: Item w/ Security Tag - 600938532// SKU: LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
From: Mary Anne Agapito <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 15 Aug 2020 18:53:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please do not dispatch the new order  - 600954884

There is an issue with the item, it's damaged.

@Denmark A <[email-masked]>  -  vendor is waiting for your reply.
Kindly assist.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Aug 15, 2020 at 12:48 PM Nishant Kumar <[email-masked]>
wrote:

> Dear Denmark,
>
>
>
> How you removed the tag,
>
>
>
> To remove tag we are using tag detacher.
>
>
>
> Thank You and Kind Regards
>
>
>
>
>
> *NISHANT KUMAR*
>
> Assistant Manager - Warehouse Operations
>
> Retail Franchise Division
>
> *T* +971 4 202 6576 | *M* +971 56 6762748
>
> *E* [email-masked] <[email-masked]>*
>
> *lalsgroup.com <http://www.lalsgroup.com/>*
>
> <http://www.lalsgroup.com/>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, August 15, 2020 12:28 PM
> *To:* Nishant Kumar <[email-masked]>
> *Cc:* Laura White <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Muhammad
> Habib <[email-masked]>; Outbound.fc <[email-masked]>;
> Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Item w/ Security Tag - 600938532// SKU:
> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>
>
>
> Dear Nishant,
>
>
>
> Upon removing the security tag from the item, we found out that there is
> hole hiding from the tag.
>
> Please see the photo below for your reference.
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Sat, Aug 15, 2020 at 10:19 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Nishant,
>
>
>
> It seems there is no need to return the items to you anymore as our team
> was able to find a way on how to remove it.
>
>
>
> Thank you anyway for your assistance.
>
>
>
> @Denmark A <[email-masked]>  - as per advised, new SO created
> 600954884
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Aug 15, 2020 at 9:38 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Nishant,
>
>
>
> Thank you for your prompt response.
>
>
>
> @Denmark A <[email-masked]>  - please assist.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Aug 15, 2020 at 9:35 AM Nishant Kumar <[email-masked]>
> wrote:
>
> Dear Mary,
>
>
>
> Apologies for the inconvenience,
>
>
>
> Kindly give it to your driver who comes for pickup, will remove
> immediately, and give back .
>
>
>
> Thank You and Kind Regards
>
>
>
>
>
> *NISHANT KUMAR*
>
> Assistant Manager - Warehouse Operations
>
> Retail Franchise Division
>
> *T* +971 4 202 6576 | *M* +971 56 6762748
>
> *E* [email-masked] <[email-masked]>*
>
> *lalsgroup.com <http://www.lalsgroup.com>*
>
> <http://www.lalsgroup.com/>
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Saturday, August 15, 2020 9:31 AM
> *To:* Nishant Kumar <[email-masked]>; Laura White <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Denmark A <[email-masked]>; Muhammad
> Habib <[email-masked]>; Outbound.fc <[email-masked]>
> *Subject:* Item w/ Security Tag - 600938532// SKU:
> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>
>
>
> Hi Team,
>
>
>
> We have a customer who returned her order because it has a security tag on
> it. Since she still wants it, please remove the said tag.
>
>
>
>
>
>
> We still have 1 more item that has the same issue, we will hand it over as
> well.
>
>
>
> @Muhammad Habib <[email-masked]> @Outbound.fc
> <[email-masked]> - please give the other stock to Denmark so
> he will return it to the vendor
>
>
>
> @Denmark A <[email-masked]> @Returns.fc <[email-masked]> -
> once the tag has been removed, please reship one of the items under the
> same SO (600938532)
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
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