Subject: RE: Order #600935112 // Sku :NGT-DY12746 // Name :DYMO - Junior Embossing Printer - Blue // DEFECTIVE
From: vishnu <[email-masked]>
To: Denmark A <[email-masked]>, Counter Sales <[email-masked]>, Sales <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Alina D'Souza <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sat, 15 Aug 2020 12:45:35 +0000
List-Id: <ccteam.mumzworld.com>

Hi Den Mark,

I have attached along a video which shows the functioning of the Junior Embossing Printer.

Kindly request the customer to try operating the machine once again after going through the video. Since the machine is very basic, the user has to apply some extra pressure on the click mechanism so that the tapes get a good emboss on them. For cutting the tape, the mechanism is the same, an extra pressure needs to be applied so that the user feels a double click which confirms that the tape is perfectly cut to be used.

We had a similar complaint from one of your customers some time back which was resolved and a copy of that incident has been along with this email.

However, if the problem still persists, kindly send the machine back to us and a new replacement will be provided.

Best Regards,

From: Denmark A <[email-masked]>
Sent: 15 August 2020 16:05
To: vishnu <[email-masked]>; Counter Sales <[email-masked]>; Sales <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600935112 // Sku :NGT-DY12746 // Name :DYMO - Junior Embossing Printer - Blue // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :The item is not working. Texts are not showing. it's not cutting properly

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

Subject: RE: Incident #564627 // 600546051 // NGT-DY12746 : DYMO - Junior Embossing Printer - Blue // Defective
From: vishnu <[email-masked]>
To: Kenneth Nwaso <[email-masked]>, Karthik Sankar <[email-masked]>
Cc: Rex Dumayas <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Sat, 12 Oct 2019 10:56:30 +0000

Hi Kenneth,

Good Day!

Our technical team has confirmed that the “Dymo Junior Embossing Printer” which was returned from your side has not complaints on it and is completely functional.

Attached is a video clip of the same machine showing its full functionality.

How would like to initiate this incident further? Will you take back the machine and deliver to the customer ?

Kindly check and revert.

Best Regards,

From: Kenneth Nwaso <[email-masked]>
Sent: 06 October 2019 13:41
To: vishnu <[email-masked]>
Cc: Rex Dumayas <[email-masked]>; Mohamed Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: Incident #564627 // 600546051 // NGT-DY12746 : DYMO - Junior Embossing Printer - Blue // Defective

Thank you very much Vishnu.

Expect this item at your side by tomorrow.

Best Regards,

On Sun, Oct 6, 2019 at 12:27 PM vishnu <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Kenneth,

   Requesting you to hold the order for time being until we confirm the exact issue on the machine.

   Kindly wait to hear from us before you decide to replace or refund the customer.

   Regards,

   Vishnu V Nair

     _____

   From: vishnu
   Sent: Sunday, October 6, 2019 12:23:30 PM
   To: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
   Cc: Rex Dumayas <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
   Subject: Re: Incident #564627 // 600546051 // NGT-DY12746 : DYMO - Junior Embossing Printer - Blue // Defective

   Hi Kenneth,

   Good Day!

   Let me get back to you on this after receiving the item. We had a similar case earlier where the same machine was returned complaining that it was not working properly.

   But when checked, the machine was functioning perfectly but the user didn’t know how to use the machine properly.

   Hope this is not the case this time as well.

   Regards,

   Vishnu

   Vishnu V Nair

     _____

   From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
   Sent: Sunday, October 6, 2019 12:17:47 PM
   To: vishnu <[email-masked]<mailto:[email-masked]>>
   Cc: Rex Dumayas <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
   Subject: Incident #564627 // 600546051 // NGT-DY12746 : DYMO - Junior Embossing Printer - Blue // Defective

    Hi Vishnu,

   Hope is a good day.

   Will appreciate your evaluation in bellow customer's complaint from the subject item made on  PO_HQ1955;

   Comments :المنتج المرسل لا يعمل بطريقه صحيحة

   Comments: The sending product is not working properly

   This item will be returned to your side by tomorrow.

   Best Regards,