Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sat, 15 Aug 2020 14:37:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Please see the attached photo of the replacement spare part,  please
confirm.
Also customer is insisting on a refund.

Regards,
Den mark

On Sat, Aug 15, 2020 at 2:05 PM Michaela Manibo <
[email-masked]> wrote:

> Dear All,
>
> @Returns.fc <[email-masked]>
>
> We received a call from the customer today. Both the husband and wife were
> on the phone with us earlier.  They are so mad about the delay on this case
> and now threatening to make a huge bad review about this experience.
>
> She has now requested to issue a full refund on the item as she can no
> longer wait further.  Please update the CRA as we need to process a refund.
>
> Thank you!
>
>
>
> On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> May we have an update on this please?
>>
>> Customer is upset on the delay and can no longer wait and insisting for a
>> refund now.
>>
>> Please advise.
>>
>> Thank you.
>>
>> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>>
>>> Hi @Denmark A <[email-masked]> ,
>>>
>>> The item is collected.
>>>
>>> Please share photo from the item from you side.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, August 11, 2020 3:48 PM
>>> *To:* Abdelmohsen basha <[email-masked]>
>>> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Ashar Chalakkal <
>>> [email-masked]>; Taher <[email-masked]>
>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> @Radwa Ali <[email-masked]> FYI.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> *POMUMZ_DXB176038*
>>>
>>>
>>>
>>> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>>>
>>> Hi Radwa,
>>>
>>> Please confirm the PO number.
>>>
>>> Also please confirm with the customer if the base of the blender is same
>>> as the picture shown below.
>>>
>>> We have already received the shipment but we need to check first if the
>>> blender base matches. Kindly confirm the same.
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Friday, August 7, 2020 5:46 PM
>>> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
>>> [email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>> 'Taher' <[email-masked]>
>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> Hi @Husain <[email-masked]> ,
>>>
>>> Please advise what’s the Eta on this.
>>>
>>> The customer keeps following up.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *
>>> Husain
>>> *Sent:* Thursday, July 23, 2020 9:58 AM
>>> *To:* 'Denmark A' <[email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>> 'Taher' <[email-masked]>
>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Good morning!
>>>
>>>
>>>
>>> You can send us the defective mixing unit only (Not full Item), we will
>>> replace you with mixing unit once we get the Tracking number confirmation
>>> from the brand.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, July 23, 2020 9:50 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Ashar Chalakkal <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Taher <
>>> [email-masked]>
>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Thank you for the update, will you collect the defective item?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Thank you for the patience.
>>>
>>> The brand has completed the inspection and agreed to give the
>>> replacement for the mixing unit.
>>>
>>>
>>>
>>> The Item will be getting dispatched from France. We await for the
>>> tracking number of the package.
>>>
>>> Once the tracking number is received we will update you on the ETA.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 22, 2020 4:29 PM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>>> Rolle <[email-masked]>; [email-masked]; Abdelmohsen
>>> basha <[email-masked]>
>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Please accept and evaluate further.
>>>
>>>
>>>
>>> Regards, .
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Hello Hussain,
>>>
>>>
>>>
>>> Yes it's the same order, we are just looking for the update of the case.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> I believe this issue is already addressed to us by Ashar.
>>>
>>> Kindly confirm attached if it is the same customer.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, July 21, 2020 1:14 PM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Abdelmohsen basha <
>>> [email-masked]>
>>> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
>>> Food Processor & Blender - Grey // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>> Also find the attached Video for your reference.
>>>
>>>
>>>
>>> Customer comment: Not properly working
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Ahmed Basha
>>>
>>> M: 0551525964
>>>
>>> Returns Manager
>>>
>>> [email-masked]
>>>
>>> www.mumzworld.com
>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>