Subject: Re: Wrong update SO # 600948232_2
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 15 Aug 2020 13:03:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rukhsana,

May we know what had happened to this case?

The customer called today extremely furious as she received a call from the
driver that he left it to the security. She spoke with the security the
driver asked payment but nothing has been given to them.

Now, the customer is asking for her money back. Where is the shipment?

Please return it back to us immediately so we will be able to refund the
customer.

Awaiting your response. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 3:42 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called in, doesn't want the order anymore, and asking for a
> refund.
>
> Please return the shipment back.
>
> @Returns.fc <[email-masked]> - please create the CRA when
> received.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 13, 2020 at 8:52 AM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 13-08-2020 08:42 AM, Yaseen Shaqra wrote:
>>
>> Dear Rukhsana,
>>
>> Please note that the shipment is showing delivered but the
>> customer confirmed that she did not receive it
>>
>> Kindly check and arrange the delivery at the soonest
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> Dear Team,
>>
>> Greeting of the day,
>>
>> We will check And we will do needful & update You ASAP.
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>