Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Edwin Thomas <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Reimil Alejandro <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 15 Aug 2020 11:42:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Michaela,

       600947574_3 pushed to LFS . (Pampers Premium Care Diapers, Size 1,
Newborn, 2-5 kg, Valu)

On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
[email-masked]> wrote:

> looping
>
> @Edwin Thomas <[email-masked]>
> @Reimil Alejandro <[email-masked]>
>
> Hi All,
>
> Good morning...
>
> Just a kind reminder on this issue.
>
> Please advise us what needs to be communicated to the customers as they
> are waiting for their orders. May we know the time frame? Will the
> committed items still be delivered despite not being pushed to LFS? If we
> place a new order, the price is different.  Customers want the discounted
> offer.
>
> Please advise us ASAP.  Thank you.
>
>
>
>
> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Erica,
>>
>> As per conversation in slack yesterday, all orders that were
>> placed during the promotion will still be dispatched but if the customer
>> placed it after then the regular price of 31.50 will be applied, right?
>>
>> Does it mean we (cc team) don't have to place a new order anymore? Some
>> have been committed others were not. To top it off, majority of which are
>> COD orders. Some customers already paid the full amount even if the item
>> was not included but others refused to pay and return the other shipment
>> they have with us.
>>
>> For instance, the order number below, 600947574_2
>>
>> Pampers have not been committed but the driver asked the customer to pay
>> 98 so the customer refused to take the other item. In this case, do we have
>> to place a new order or outbound team will dispatch it under the same SO?
>>
>> If we are going to place a new order, there is a huge discrepancy in the
>> price.
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
Regards,
Edwin Thomas
Netsuite Developer