Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Michaela Manibo <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Edwin Thomas <[email-masked]>, Reimil Alejandro <[email-masked]>
Cc: Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 15 Aug 2020 10:08:36 +0400
List-Id: <ccteam.mumzworld.com>

looping

@Edwin Thomas <[email-masked]>
@Reimil Alejandro <[email-masked]>

Hi All,

Good morning...

Just a kind reminder on this issue.

Please advise us what needs to be communicated to the customers as they are
waiting for their orders. May we know the time frame? Will the
committed items still be delivered despite not being pushed to LFS? If we
place a new order, the price is different.  Customers want the discounted
offer.

Please advise us ASAP.  Thank you.

On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Erica,
>
> As per conversation in slack yesterday, all orders that were placed during
> the promotion will still be dispatched but if the customer placed it after
> then the regular price of 31.50 will be applied, right?
>
> Does it mean we (cc team) don't have to place a new order anymore? Some
> have been committed others were not. To top it off, majority of which are
> COD orders. Some customers already paid the full amount even if the item
> was not included but others refused to pay and return the other shipment
> they have with us.
>
> For instance, the order number below, 600947574_2
>
> Pampers have not been committed but the driver asked the customer to pay
> 98 so the customer refused to take the other item. In this case, do we have
> to place a new order or outbound team will dispatch it under the same SO?
>
> If we are going to place a new order, there is a huge discrepancy in the
> price.
>
>
> Please advise. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>