Subject: Re: Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Radwa Ali <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Jeno Serenio <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Fri, 14 Aug 2020 12:25:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi @Denmark A <[email-masked]> ,
Please note the customer has refused the shipment and she wants refund as
GC.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Aug 13, 2020 at 3:27 PM Denmark A <[email-masked]> wrote:

> Dear Jeno,
>
> Received with thanks.
> .
> Regards,
> Den mark
>
> On Thu, Aug 13, 2020 at 12:35 PM Jeno Serenio <[email-masked]> wrote:
>
>> Dear Den Mark,
>>
>>
>>
>> Good morning.
>>
>>
>>
>> Thank you for sending the item for our inhouse verification.
>>
>>
>>
>> As we checked it, The Mamaroo is not defective. Kindly see attached video.
>>
>>
>>
>> The noise on the base is normal since there’s machine working on it.
>>
>>
>>
>> Other noise (cracking) also can come out, if there’s too much weight on
>> the swing. Mamaroo can accommodate only up to 11Kg. maximum. For safety
>> reason, the Mamaroo is not suitable for baby who can sit already. See photo
>> below for Mamaroo main features:
>>
>>
>>
>>
>>
>> We hope this information will help with your customer.
>>
>>
>>
>> We will send back the item today thru your driver.
>>
>>
>>
>> Please confirm once received.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
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>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 10:06 AM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo
>> 4.0 - Multi Plush // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :I return it before and they fix it .. now again when i put my
>> baby it makes a sound .. I don’t want the item
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>