Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>
Cc: Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Thu, 13 Aug 2020 19:55:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rukhsana,

My colleague spoke with Wasim whose order number was under 600950972 and
confirmed outside the box the order # was 600947907_2. He knew it was not
his order and he was the one who gave that order number to us.

Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable
to confirm.

@Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
please assist.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
wrote:

> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>
> Hi Team,
>
> The 2 subject orders got mixed up.
>
> The below customer got the order intended for 600947907_2
>
> SHIP TO <#m_7632809117387947548_NOP>Wasim Shaikh
> Tourist Club Area
> Near Electra park
> Black horse saloon building no 12, /1504
> Abu Dhabi
> United Arab Emirates Map <#m_7632809117387947548_NOP>
> SHIP AREA <#m_7632809117387947548_NOP>Tourist Club Area
> SHIP PHONE <#m_7632809117387947548_NOP>+971568314156
>
>
> And 600947907_2 received the other one
>
>
> Shipping Address
> SHIP TO <#m_7632809117387947548_NOP>maheen khan
> Al Markaziyah
> Hamdan street - behind crowne plaza hotel
> 27(chowking rest buildg) appt # 502
> Abu Dhabi
> United Arab Emirates Map <#m_7632809117387947548_NOP>
> SHIP AREA <#m_7632809117387947548_NOP>Al Markaziyah
> SHIP PHONE <#m_7632809117387947548_NOP>+971529217526
>
> The house help of Maheen Khan, already threw the box as she didn't notice
> it was the wrong item.
>
> Please collect the orders from 2 respective customers and deliver it
> accordingly.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> Dear Team ,
>
> I just confirmed with both customers and the delivery boy and come to the
> conclusion as both items are delivered  accordingly the order numbers.But
> the products inside the boxes are different.
>
> Thank you
> --
> *Priyata Rai*
> Operations Cum Sales Coordinator
> + 971 565268297
>