Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: Abdelmohsen basha <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>
Date: Thu, 13 Aug 2020 17:45:54 +0400
List-Id: <ccteam.mumzworld.com>

Hello Magdy,

Please approve to receive damage item and refund the customer.

Thanks

On Thu, 13 Aug 2020, 5:13 pm Info, <[email-masked]> wrote:

> Dear Mumzworl Team,
>
>
>
> You have to provide under which PO you ordered this item.
>
>
>
> Upon checking your order history in our system, you have ordered only 2
> times this particular item and *these are already over a year* as follows:
>
>
>
> LPO-DXB21306 - *26-MAR-2019*
>
> LPO-DXB137132-*11-JUL-2018*
>
>
>
> Best Regards,
>
> July-Ann
>
>
>
> AREEN East & West LLC
>
> P.o.Box 1693 , Dubai – UAE
>
> Tel : +971 4 2678888
>
> Fax: +971 4 2676000
>
> E-mail : [email-masked] <[email-masked]>
>
> Web    : www.areenew.com
>
> ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
>
>  [image:
>
>
>
>
>
> *From:* Abdulmonim
> *Sent:* Thursday, August 13, 2020 5:05 PM
> *To:* Alina D'Souza <[email-masked]>; Denmark A <
> [email-masked]>; Suzanne <[email-masked]>; Info <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi
> - Rubi XP Car Seat - Electric Blue // Not as new
>
>
>
> Dear All,
>
>
>
> Again, we couldn’t find any PO reference in our system belong this car
> seat.
>
>
>
> Send us the PO please.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 9:09 AM
> *To:* Abdulmonim <[email-masked]>; Denmark A <[email-masked]>;
> Suzanne <[email-masked]>; Info <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi
> - Rubi XP Car Seat - Electric Blue // Not as new
>
>
>
> Hi Denmark,
>
>
>
> Please provide an update asap
>
>
>
> Customer needs the replacement
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> First of all we couldn’t find any PO reference in our system belong this
> car seat, and we never send it like that, this car seat used for long time
> and not like customer received and call same time.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Abdul Monim <[email-masked]>
> *Sent:* Sunday, July 26, 2020 9:25 AM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
> 'Suzanne' <[email-masked]>
> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi
> - Rubi XP Car Seat - Electric Blue // Not as new
>
>
>
> Ok Dear send it back to our warehouse.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
> *Sent:* Sunday, July 26, 2020 9:14 AM
> *To:* Abdul Monim <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Suzanne <[email-masked]>
> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi
> - Rubi XP Car Seat - Electric Blue // Not as new
>
>
>
> Dear Abdul,
>
>
>
> Item is with us please accept and evaluate it furthermore.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Ask your customer to send us a Photos and short video clip shows his
> complain.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, July 25, 2020 2:52 PM
> *To:* Abdul Monim - Areen E&W <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi -
> Rubi XP Car Seat - Electric Blue // Not as new
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :Very dusty and it’s for a baby should be scratched everywhere I
> want. New one and the same one
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>