Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 13 Aug 2020 17:31:39 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]>

anyone who can update this case please?

On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:

> Any update on this?
>
> On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]> Please
>> check this case and confirm
>>
>>
>> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]> wrote:
>>
>>> Hi Hussain/Sagar,
>>>
>>>
>>> Please raise a CRA/refund for these 2 items as the customer has already
>>> been following up for so long.
>>>
>>> She still has not received these items
>>>
>>>
>>> 100145634_2 KSA-FAMC-33-102A
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>>> Love - Adjustment Bassinet-33-102A
>>>
>>> 100145634_2 KSA-AIP-219234
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>>> Tippee - Perfect Prep Machine - White
>>>
>>>
>>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]> wrote:
>>>
>>>> Hi Asad,
>>>>
>>>> Looking into this case.
>>>> We should have placed the replacement order or initiated refund back in
>>>> April or May since the complaint.
>>>>
>>>> Regards,
>>>> Ekta
>>>>
>>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>>
>>>>> Team, what is taking so long to close this case? Please prioritise
>>>>> this and close. Adding @Vipul Arora <[email-masked]> to support
>>>>> if its related to existing miss item cases.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> *Asad Pirzada*
>>>>> Chief Operations Officer
>>>>>
>>>>> *M * +971 504 09 5386
>>>>> *E* [email-masked]
>>>>>
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>>>>>
>>>>>
>>>>>
>>>>> *From: *Alvin Balmeo <[email-masked]>
>>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>>> [email-masked]>, lastmile <[email-masked]>
>>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>>> Jesswani <[email-masked]>
>>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>>>>>
>>>>>
>>>>>
>>>>> @Zubair Wahid <[email-masked]> we need an update for this order
>>>>> that has been pending since April.
>>>>>
>>>>>
>>>>>
>>>>> please advise if we are to create CRA or the remaining items are to be
>>>>> delivered.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>> we're still getting comments from the customer on FB.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Zubair/Naib,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> The customer has an April order but was delivered last July 8th with 2
>>>>> missing items.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 100145634_2
>>>>>
>>>>> KSA-FAMC-33-102A
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>>
>>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 100145634_2
>>>>>
>>>>> KSA-AIP-219234
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>>
>>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>>
>>>>>
>>>>>
>>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>>> #1129473
>>>>>
>>>>>
>>>>>
>>>>> Please advise if we are still to send the missing item or are we to
>>>>> refund the customer.
>>>>>
>>>>>
>>>>>
>>>>>   The customer has been posting on our social media constantly.
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Error! Filename not specified.*
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards, *
>>>>
>>>>
>>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*