Subject: RE: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: Info <[email-masked]>
To: Abdulmonim <[email-masked]>, Alina D'Souza <[email-masked]>, Denmark A <[email-masked]>, Suzanne <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 13 Aug 2020 13:13:07 +0000
List-Id: <ccteam.mumzworld.com>

Dear Mumzworl Team,

You have to provide under which PO you ordered this item.

Upon checking your order history in our system, you have ordered only 2 times this particular item and these are already over a year as follows:

LPO-DXB21306 - 26-MAR-2019
LPO-DXB137132-11-JUL-2018

Best Regards,
July-Ann

AREEN East & West LLC
P.o.Box 1693 , Dubai – UAE
Tel : +971 4 2678888
Fax: +971 4 2676000
E-mail : [email-masked]<mailto:[email-masked]>
Web    : www.areenew.com<http://www.areenew.com/>
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From: Abdulmonim
Sent: Thursday, August 13, 2020 5:05 PM
To: Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>; Suzanne <[email-masked]>; Info <[email-masked]>; Abdelmohsen basha <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: RE: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new

Dear All,

Again, we couldn’t find any PO reference in our system belong this car seat.

Send us the PO please.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 9:09 AM
To: Abdulmonim <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Suzanne <[email-masked]<mailto:[email-masked]>>; Info <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new

Hi Denmark,

Please provide an update asap

Customer needs the replacement

Regards,
Alina

On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

First of all we couldn’t find any PO reference in our system belong this car seat, and we never send it like that, this car seat used for long time and not like customer received and call same time.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Abdul Monim <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 9:25 AM
To: 'Denmark A' <[email-masked]<mailto:[email-masked]>>
Cc: 'customer care' <[email-masked]<mailto:[email-masked]>>; 'Returns.fc' <[email-masked]<mailto:[email-masked]>>; 'Alina D'Souza' <[email-masked]<mailto:[email-masked]>>; 'Kenneth Nwaso' <[email-masked]<mailto:[email-masked]>>; 'Michael Rolle' <[email-masked]<mailto:[email-masked]>>; 'Abdelmohsen basha' <[email-masked]<mailto:[email-masked]>>; 'Suzanne' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new

Ok Dear send it back to our warehouse.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 9:14 AM
To: Abdul Monim <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Suzanne <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new

Dear Abdul,

Item is with us please accept and evaluate it furthermore.

Regards,
Den mark

On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Ask your customer to send us a Photos and short video clip shows his complain.

Best Regards
AREEN East & West LLC  [LOGO]   Abdul Monim | Sales Supervisor
T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, July 25, 2020 2:52 PM
To: Abdul Monim - Areen E&W <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :Very dusty and it’s for a baby should be scratched everywhere I want. New one and the same one

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark