Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Radwa Ali <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Thu, 13 Aug 2020 16:43:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul,
The missing items shared by Malak are correct.
The customer did not receive all of the SKUs in the order.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]> wrote:

> Dear Asad,
>
> Wrong information on ticket waiting for Malak or Radwa to update the
> actual issue.
>
> Thanks
> Vipul
> ᐧ
>
> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>
>> Any update on this Vipul?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> *From: *"Asad ." <[email-masked]>
>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>> [email-masked]>, Vipul Arora <[email-masked]>
>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, KSA Lastmile <[email-masked]>, "Raghu
>> Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>> Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>,
>> Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]
>> >
>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>
>>
>>
>> Adding Vipul
>>
>>
>>
>> Please check the status on our files and tell me what is the status of
>> this order?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Malak Nobeh <[email-masked]>
>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>> *To: *Zubair Wahid <[email-masked]>
>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, KSA Lastmile <[email-masked]>, "Raghu
>> Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>> Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>,
>> Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]>,
>> Asad <[email-masked]>
>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>
>>
>>
>> Dears,
>>
>> The customer didn't receive the below SKU'S, please advice where is the
>> items or Create CRA so we can process the refund,the case pending for a
>> very LONG TIME.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>> --
>>
>>
>