Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635
From: "Shajeeb" <[email-masked]>
To: "'Hussain Firoz Miyagamwala'" <[email-masked]>
Cc: "'Michaela Manibo'" <[email-masked]>, "'Mahmoud Omar'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Ahmed Irfan'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>, "'Asad .'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Pavankumar A'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>
Date: Thu, 13 Aug 2020 16:39:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Refund has been processed.

Shajeeb

Accountant

P +971 4 245 1366       E shajeeb <mailto:[email-masked]> @mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

From: Hussain Firoz Miyagamwala <[email-masked]> 
Sent: Thursday, August 13, 2020 4:34 PM
To: Asad . <[email-masked]>; Eugene Mugisa <[email-masked]>; Pavankumar A <[email-masked]>; Sagar Khawani <[email-masked]>; Shajeeb Cheriyath <[email-masked]>
Cc: Michaela Manibo <[email-masked]>; Mahmoud Omar <[email-masked]>; Ekta Jesswani <[email-masked]>; [email-masked]; Hyacinth Joyce <[email-masked]>; Ahmed Irfan <[email-masked]>; customer care <[email-masked]>; Zubair Wahid <[email-masked]>; KSA Lastmile <[email-masked]>
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Dear Sagar,

As discussed, please check the below CRA.

CRAKTM10452

@Eugene Mugisa <mailto:[email-masked]>  @Pavankumar A <mailto:[email-masked]>   Make sure we get back the item to our warehouse asap

  <https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ> 

 

On Thu, Aug 13, 2020 at 4:25 PM Asad . <[email-masked] <mailto:[email-masked]> > wrote:

Guys, Please solve the issue for the customer! 

Kind Regards, 

Asad Pirzada
Chief Operations Officer 

M  +971 504 09 5386  
E  <mailto:[email-masked]> [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

 

From: Michaela Manibo <[email-masked] <mailto:[email-masked]> >
Date: Thursday, 13 August 2020 at 4:06 PM
To: Mahmoud Omar <[email-masked] <mailto:[email-masked]> >, Ekta Jesswani <[email-masked] <mailto:[email-masked]> >, Sagar Khawani <[email-masked] <mailto:[email-masked]> >
Cc: "[email-masked] <mailto:[email-masked]> " <[email-masked] <mailto:[email-masked]> >, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >, Ahmed Irfan <[email-masked] <mailto:[email-masked]> >, Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >, customer care <[email-masked] <mailto:[email-masked]> >, Zubair Wahid <[email-masked] <mailto:[email-masked]> >, Asad <[email-masked] <mailto:[email-masked]> >, KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

@Asad <mailto:[email-masked]>  
@Hussain Firoz Miyagamwala <mailto:[email-masked]>  
@Ekta Jesswani <mailto:[email-masked]>  
@Sagar Khawani <mailto:[email-masked]>  

Hi All, 

We need your assistance in this case.  This is a refund issue - no CRA - item has been returned but has not reached the warehouse. 

Customer just called again and is so furious about this issue. He has already been too mad &  been using profanity on the phone. He  has asked multiple times for supervisor but not one has called him back.

@Ekta Jesswani <mailto:[email-masked]>  
He wants a supervisor call back today. Please assist., He asked for someone higher to call him today. 

thanks

 

On Thu, Aug 13, 2020 at 2:22 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  

As per Barq ,  The order is return from the eastern province to Riyadh so it take some time till arrived at final hub   ..Please assist and check what can be done to speed up the process for the refund. Customer has waited for a long while already with delivery, collection and now refund.  He is so angry about the whole situation. Please help.

Thanks 

 

On Thu, Aug 13, 2020 at 12:00 PM Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Hi , 

The order is return from the eastern province to Riyadh so it take some time till arrived at final hub and we will do the needful . 

Best , 

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, August 13, 2020 8:32 AM
To: Mahmoud Omar
Cc: [email-masked] <mailto:[email-masked]> ; Hyacinth Joyce; Ahmed Irfan; Hussain Firoz Miyagamwala; customer care; Zubair Wahid; Asad; KSA Lastmile
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Dear All,

Customer again called to follow up on the refund.  We need this resolved immediately.  Customer is so upset about the long delay on the order which arrived incorrectly and has to be returned. It took a long while for us to collect it and now he has to wait a long time again for a refund.  The item was already collected from him on July 23.

Please expedite the CRA if possible. 

Team, please... we need your support here. 

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  

 

On Tue, Aug 11, 2020 at 12:44 PM Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Shipment doesn’t returned yet to you hub .

Regards , 

From: [email-masked] <mailto:[email-masked]>  [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, August 11, 2020 10:52 AM
To: Mahmoud Omar; 'Hyacinth Joyce'; 'Ahmed Irfan'; 'Hussain Firoz Miyagamwala'
Cc: 'Michaela Manibo'; 'customer care'; 'Zubair Wahid'
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi  <mailto:[email-masked]> @Mahmoud Omar Please share the POD.

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > On Behalf Of Mahmoud Omar
Sent: Monday, August 10, 2020 2:12 PM
To: Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >; Ahmed Irfan <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >
Cc: Michaela Manibo <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi , 

Shipment has been returned and we will change the statuses of all shipments has been returned  as fast as possible . 

Regards , 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Monday, August 10, 2020 10:38 AM
To: Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
Cc: Michaela Manibo; customer care
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Hi Team,

The customer called to follow up and is extremely upset about the entire process most especially about the delay.

@Mahmoud Omar <mailto:[email-masked]>  May we know where the shipment is? Is it returned to our warehouse?

Please note that item has been collected on 23rd July.

Return reference - R3716753635 

If not yet, please do the needful to return within 24hrs.

@Zubair Wahid <mailto:[email-masked]>   / @Ahmed Irfan <mailto:[email-masked]>  Please update us immediately once the shipment is received.

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  Please assist to create CRA once return is confirmed.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Hi , 

Shipment will return to your warehouse asap . 

Regards , 

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Friday, August 7, 2020 11:51 AM
To: Hussain Firoz Miyagamwala
Cc: Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Team, 

Please confirm receipt of the item in the warehouse and assist on CRA,

@Mahmoud Omar <mailto:[email-masked]>   please advise if this was handed over to the warehouse team. 

@Ahmed Irfan <mailto:[email-masked]>  and @Zubair Wahid <mailto:[email-masked]>  , please assist

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  , please assist on the CRA

thanks

 

On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

@Ahmed Irfan <mailto:[email-masked]>  

Good morning. 

Please assist and confirm this has been received in the warehouse please.

R3716753635  

Thanks 

 

On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team, 

Please assist the CRA for this order.  We need an urgent update on this please? We need to issue a refund for the customer

Thanks

 

On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

@Ahmed Irfan <mailto:[email-masked]>  

please help in confirming this..

Thanks 

 

On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

We need to refund this customer ASAP. The item has been collected on 23rd . Please assist on CRA . Please confirm receipt.